Location: Farnborough, GU14 - Hybrid working 3 days in the office Salary: £30,000 - £35,000 Hours: 40 hours per work We have an opportunity for a dynamic Customer Success Specialist to lead new customer onboarding and training. You will take ownership of designing and delivering training sessions, create documentation and tutorials, and build strong lasting customer relationships. There is also potential for the right candidate to grow and develop the team leading to a successful career progression within the business. As the Customer Success Specialist you will be responsible for hosting live and virtual training sessions from which you will gather customer feedback in order to evaluate our customers growing needs. You will be responsible for developing user-friendly training materials, collaborating with several teams to ensure we offer the best support and expertise to our customers. You will track training KPI's and generate reports, which will enable you to provide valuable insights to our customers, maintaining and evolving our strong customer relationships. You will need proven experience in a customer training, success or enablement role. Highly articulate, you will have the ability to simplify complex features for our customer base as well as be able to produce digital training materials. Strong presentation skills are a must and you will need to be proficient in using video conferencing and screen recording tools. You will need to demonstrate a customer-first mindset and will be familiar with a start-up working environment. Ideally, you will have health or social care experience and have familiarity with customer success metrics. In return we offer a competitive salary, BUPA private healthcare and company pension scheme. As a growing business, there will be professional development opportunities. Our inclusive work environment values every team member. We promote continuous learning, collaboration, innovation, and a customer-first mindset. Diversity is celebrated, and everyone can be their authentic selves. Join us in making a difference in healthcare. Eunomia Systems Ltd is the creator of OneCare Platform. Our office is in Farnham, Surrey and is easily accessible by road or rail. OneCare Platform was designed and built to meet the creators’ own needs as an operating care provider at Care 1st, a successful home care company based in Bristol. It is the only genuine, single-platform home care management software built by active care providers for other care providers. The owners, Kay and Frank, know that if you are a care provider too, OneCare Platform is for you. Kay and Frank’s 18 years’ experience within the care industry means they are acutely familiar with the issues care teams face, both in managing their daily tasks and staying informed of clients’ needs. A team of care workers and coordinators have worked alongside an award-winning team of developers to create OneCare Platform, an app built to assist care providers in navigating the complexities of their roles with ease. OneCare Platform is innovative in design and function, a digital care platform that takes into account the task management and care worker calendar, scheduling care worker best practices for care providers and implements them for the workspace, ensuring every carer stays on track and remains accountable. It is Kay and Frank’s industry experience, their personal approach to care and its challenges, and the daily use of the OneCare Platform solution that makes it the best all-in-one care management platform for home care providers. REF-222429