Customer Service, Personal Banker - 6 Month Fixed Term Contract
Location: Godalming, United Kingdom. Employment type: 6 month fixed term contract. Working pattern: typical branch hours 9:00–17:00, Monday to Friday with rotational Saturdays and some bank holidays.
Role overview: As a Customer Service, Personal Banker, you’ll be the first point of contact in our branches, delivering outstanding service and helping customers achieve their financial goals.
Responsibilities
* Guide and support branch customers to understand their banking needs and goals
* Proactively seek ways to continually enhance the customer banking experience
* Complete general banking requests, such as payments, balance inquiries and transfers
* Explain the different ways customers can bank with us and the range of services available
* Identify opportunities to help customers with simple financial products and collaborate with other teams to ensure a seamless experience
Qualifications and skills
* A passion for customer service and strong attention to detail
* Strong communication skills; ability to explain benefits of products and procedures clearly
* Ability to thrive under pressure and a determination to continuously improve service while meeting personal and branch goals
* Strong interpersonal skills and the ability to work well as part of a team
* Commitment to developing new skills and taking on responsibilities
Requirements and notes
* This role does not meet Skilled Worker visa sponsorship requirements
* Salary starting at £27,585, pro rata for hours worked
* Training to achieve a Foundation Certificate in Responsible Banking, with full training provided
Benefits and reward
* Range of protection, healthcare and lifestyle benefits through NatWest Group Benefits, our flexible reward program
* 33 days holiday entitlement (pro rata for hours worked)
* Monthly contribution to retirement fund
Your learning journey
Your journey starts with a comprehensive training programme, ongoing coaching and support, and study towards a recognised external qualification that will open further career opportunities.
Seniority level
Entry level
Job function
Finance and Sales
Industries
Banking
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