Company Description
We believe amazing things can happen over a cup of coffee.
Everyone’s coffee experience is unique and we’ve been innovating since 1753. Our coffee has been loved for generations and a career with us will mean you’ll be playing your part in shaping the future of coffee.
When you grow, we grow. If you have a thirst to be part of our journey, you’ll be exposed to the full spectrum of your field of work. We value potential. We create opportunity to help you grow as a professional, surrounded by amazing people.
Our goal is simple but ambitious, to be the Nation’s most chosen coffee company.
JDEP is a €8.5 billion global business retaining a start-up feel and containing some of the leading brands in Coffee and Tea – Kenco, L’OR, Tassimo and Douwe Egberts to name a few.
The UK represents a top 5 global market for JDE and continues to be a growth engine for the category, driving premiumisation through our Kenco, L’OR, Tassimo and Douwe Egberts brands.
The OOH channel is opportunity-rich for JDEP as we seek to leverage the omni-channel share of throat of our consumers.
Job Description
The Segment Manager role is a leadership role with a national, commercial remit. The customer base includes contract caterers, foodservice wholesalers, the NHS, hotel chains, healthcare and travel providers.
The Segment Manager sits on the OOH LT. Not only is it a big people manager role but it is also a key leadership role with the opportunity to influence the OOH strategy and indeed wider business. It presents an exciting and challenging career experience for someone with a passion for coffee, an entrepreneurial mindset and a breadth of commercial experience who is seeking to deliver results through others.
The Segment Manager will lead a cross functional team with internal stakeholders across Sales, Marketing, Operations, Supply Chain, Demand Planning and Finance in order to deliver our Annual Operating Plan and future growth agenda.
Responsibilities;
1. Set and lead strategy across OOH National Accounts, ensuring alignment to broader JDE Peets and JDEP OOH business priorities. This includes contributing to AOP and VCP development.
2. Accountability for achievement of AOP volume, NOS and GP
3. Provide inspiring, authentic leadership to 7 x direct reports
4. Actively coach and mentor team, ensure each direct report has a development plan in place, provide appropriate levels of commercial and performance support
5. Support KAMs with major negotiations, act as point of escalation when appropriate
6. Stay aligned with team on all business opportunities, support with proposals, align and sign off as necessary
7. Develop and manage great relationships with key internal stakeholders
8. Manage and develop existing relationships with key customers, including the Top 3 direct accounts, while working to support new business development across delivered wholesale and foodservice channels.
9. Stay up to date on customer performance and market trends, pivot strategy where necessary
10. Lead the S&OP delivery, holding your team of sales professionals to account to forecast volumes, execute cost prices and promotions accurately, manage accruals and cashflow management
Qualifications
11. At least 5 years account management experience working with major, directly supplied customers with advanced terms and JBPs, with a successful track record of business development.
12. Strong commercial acumen with good knowledge of the Impulse and Foodservice channels.
13. Line management experience.
14. A growth mindset, entrepreneurial approach and the autonomy to develop and accelerate growth
15. A passion for structured selling, whilst being comfortable presenting, negotiating, and influencing at all levels.
16. Structured approach to strategy development and implementation
17. Excellent Leadership skills and Communications skills
18. Good working knowledge of the Coffee category
19. Commercially astute with P&L understanding and ability to leverage OOH metrics
20. Ability and confidence to build networks at all levels
21. Excellent planning, org, communication, analytical and problem solving
Additional Information