IT Coordinator
Location: 37 Conduit Street, London, United Kingdom, W1S 2YF
Schedule: Full Time
Coming soon to the heart of Mayfair, The St. Regis London marks the brand's prestigious debut in the United Kingdom. This is a destination where history and modernity meet, where the energy of the city is palpable, and where every arrival feels personal. With signature butler service, refined interiors by Richmond International, and an unmatched Bond Street address, The St. Regis London embodies 'Live Exquisite' – a celebration of London's pioneering and glamorous lifestyle for the luminaries of the world.
As the IT Coordinator, you will play a key role in ensuring the smooth and efficient operation of all hotel technology systems, supporting both operational teams and the guest experience. You will troubleshoot technical issues, maintain hardware and software systems, and provide timely support to ensure minimal disruption to hotel operations. This role is ideal for a proactive and solution‑focused individual who thrives in a fast‑paced environment and is passionate about delivering reliable and efficient IT support within a luxury hospitality setting.
Key Responsibilities
* Provide day‑to‑day IT support across the hotel, troubleshooting hardware and software issues
* Diagnose and resolve system errors, technical malfunctions and connectivity issues
* Maintain and support IT infrastructure, including computers, printers, networks and peripheral equipment
* Install, configure and upgrade hardware and software systems as required
* Support telecommunication systems and ensure seamless connectivity across the property
* Liaise with external vendors or technicians for advanced technical issues and repairs
* Monitor and maintain system performance, ensuring reliability and security at all times
* Assist with the management of user accounts, access controls and system permissions
* Support hotel systems including Property Management Systems (PMS), Point of Sale (POS) and network applications
* Maintain accurate records of maintenance activities, issues and resolutions
* Ensure compliance with IT security policies and data protection procedures
* Provide technical guidance and support to colleagues across departments
* Identify and report potential risks, faults or opportunities for system improvements
* Follow all company health, safety and security procedures
Core Competencies
* Previous experience in IT support or a technical role, preferably within a luxury hotel environment
* Good knowledge of computer hardware, software, networking and troubleshooting techniques
* Ability to diagnose and resolve technical issues efficiently and effectively
* Strong problem‑solving skills with a proactive and solution‑focused approach
* Good organisational skills and attention to detail
* Excellent communication skills, with the ability to explain technical matters clearly
* Ability to work independently and manage multiple tasks in a fast‑paced environment
* A collaborative mindset, supporting various departments across the hotel
* High level of integrity and awareness of IT security and data protection standards
* Professional presentation and a commitment to service excellence
* Physical capability to meet the operational demands of the role
Benefits
Financial Rewards
* Competitive salary designed to recognise excellence
* Enhanced pension
* Life assurance
* Company sick pay
* Additional holiday allowance
* Access to BenefitHub's exclusive retail, wellness and travel privileges
* Friends & Family preferred rates at Marriott hotels worldwide
Career Development
* Clear pathway for internal promotions and transfers
* Cross‑department training to refine your craft and broaden your expertise
* Expert‑led development programmes
* Continuous learning through structured programmes
* Premium e‑learning platform access
* Be part of an exclusive pre‑opening experience shaping the future of the property
Wellbeing Support
* Private Medical Insurance
* Employee Assistance Programme
* Complimentary meals on duty, crafted with care and served in our staff restaurant featuring wholesome, quality cuisine
* Food & Beverage discounts across Marriott properties
* Year‑round wellbeing initiatives and wellness activities
Recognition & Appreciation
* Award programmes celebrating exceptional performance
* The Astor Awards
* Distinctive Moments celebration
* Long service awards
* Key life moments celebrated – birthday, anniversaries, personal milestones and achievements
* Vibrant social calendar with team events and engagement activities
* Terms and Conditions Apply
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non‑discrimination on any protected basis, including disability, veteran status, or any other basis protected by applicable law.
Combining timeless glamour with a vanguard spirit, St. Regis Hotels & Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International.
Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
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