Salary: £45,000 - 55,000 per year Requirements: IT related degree or relevant qualifications highly desirable Proven ability to troubleshoot and resolve technical issues Good all-round knowledge of IT principles Experience with PSA/RMM tools such as Autotask, AEM, and IT Glue is advantageous Initial remote diagnostics, analysis, and monitoring experience is beneficial Willingness to learn new software and hardware skills Knowledge of Microsoft Windows Server/Desktop environments Familiarity with Microsoft cloud solutions including Office 365, Backup/DRaaS is advantageous Overall appreciation of client system security Experience in MSP and/or Hospitality is advantageous but not essential Ability to work unsupervised and as part of a team Friendly and professional demeanor Excited about technology and eager to learn new technologies Strong written and verbal communication skills Ability to communicate complex technical issues to non-technical clients Disciplined with the ability to prioritize and execute tasks under pressure Responsibilities: Answer incoming calls to the Service Desk, logging and actioning end-user service requests in the PSA system Address technical queries promptly and efficiently, prioritizing them to meet KPIs and customer service expectations Provide timely updates on tickets to end-users via telephone and email Diagnose and resolve technical issues, escalating where necessary using defined protocols Install, maintain, and troubleshoot client hardware and software according to company standards Set up new devices for our client base, both Windows and Mac Complete laptop pre-builds and post-builds Maintain accurate client site documentation via IT Glue Comply with the company’s Information Security policies Effectively manage time and plan daily activities Stay updated with new technologies adopted by Netteam and our client base Improve technical knowledge through company training and self-study Technologies: AEM Cloud Hardware Office 365 Security Windows Support More: We are Netteam tX, a comprehensive IT Managed Service Provider based in Manchester, dedicated to delivering a complete suite of technology solutions to businesses across the UK. We foster a culture of talent development and innovation within our team, believing that our people are the key to our success. We offer a competitive salary and are committed to maintaining work-life balance by providing flexibility to work from home. Our benefits include comprehensive in-house and external training, a fun and productive work environment, and a workplace pension. We actively promote diversity and inclusion within our workforce. last updated 5 week of 2026