Location: West of Scotland Housing Association, G40 3QH
Salary: £40,634 per year
Contract Type: Permanent
Position Type: Full Time
Hours: 35 hours per week
Work From Home: Hybrid
Support Services Officer
35 hours per week
Willowacre Trust Grade 8 £40,634 per annum
Glasgow based
As the charitable subsidiary of West of Scotland Housing Association (WSHA), Willowacre Trusts overarching aim is to tackle social and economic disadvantage and impact on tenancy sustainment within the communities served by WSHA. Our values (respect, inclusive, integrity, improvement and support) shape how we act, our decisions and the services we provide.
Our staff are at the heart of our business and we support them to be their best which is demonstrated with 84% of staff saying WSHA is a good place to work. We provide a friendly, inclusive environment and dependent on the role - the flexibility of a hybrid model of working (mix of home and office). Staff also benefit with a generous holiday allowance of 40 days. We know that to deliver outstanding customer service, we must ensure our staff are happy, healthy and motivated and we put a strong focus on staff wellbeing which is reflected with our gold accreditation for Healthy Working Lives. All staff also have free access to a comprehensive Employee Support Service.
We are an equal opportunities employer and positively encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, sexual orientation, age, or religion or belief. We are particularly interested to hear from applicants with a disability, or from a black or minority ethnic background.
Disabled applicants who meet the essential criteria will, where possible be granted an interview under the Disability Confident scheme
Following a review of our Community Services we are looking for a new Support Services Officer. You will share our values and will use them to guide the way they work on a daily basis. You will be accountable to our Community Services Manager to manage and coordinate high-quality support services and promoting and developing initiatives for tenants and communities. This includes overseeing the Older Persons and the Handyperson Teams, project work, liaising with partner organisations, contributing to funding bids, promoting Willowacre Trust’s values, and supporting the delivery of the Willowacre Trust Business.
You should:
• Be able to lead and manage the Support Services Team, including Retirement Assistants and Handypersons, ensuring high standards of performance and service delivery
• Have experience of coordinating activities, events and group programmes which promote social connectedness, increased health and wellbeing and supports maximising independence for tenants and community groups
• Be able to support the development and delivery of community-based support services and projects to meet tenant and community needs.
• Have experience of ensuring services are compliant and delivered in line with relevant policies, procedures, and regulatory requirement.
Completed applications must be returned by Thursday 12th June @ 12 noon
Provisional interview date : Tue 24th & Wed 25th June 2025
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