Main Purpose of your job
To administer the project from initial customer enquiry through survey and quotation to job completion
Responsibilities
- To manage customer enquiries from initial request through survey and quoting stage to job completion
- To raise job packs and files and mark on job board, manage and plan ongoing jobs
- To liase with Engineers Supervisor and Purchase manager to ensure accurate job timing and scheduling of work appropriate to customer needs
- To produce quotes, including costings and calculations where necessary. Production of reports for job completion in accordance with customer requirement.
- To ensure completed jobs are forwarded for pricing and invoicing procedure
- To respond to customer queries/complaints resolve where possible. To escalate to appropriate level if required.
- To hold and maintain accurate and up to date customer record information
- All tasks to be completed in accordance with the Quality Assurance policy and procedures.
Knowledge
- IT – Microsoft Word Excel and Outlook
Skills
- Communication – Oral and Written
- Organisation and project planning
- Teamwork
- Flexibility and willingness to change
- Ability to understand basic Technical issues
Experience
- Customer Services background
Hours
This is a full-time permanent role (35 hours a week), Monday- Friday 8.30 - 4.30 and 9.00 – 5.00 ( will be one week earlies 1 wee...