Scope of Role: Employee Relations, Performance Management, Learning and development administration, design, delivery, and evaluation
Main Purpose of Job:
1. Provide support to the business and People and Culture Director.
2. Facilitate new and existing team members training and development requirements and ensure the design and delivery of effective training initiatives.
3. Work flexibly and adapt to changes.
4. Continuously improve how we deliver our services.
Key Accountabilities:
1. Support employee satisfaction, performance, retention, and effective communication at branch level.
2. Support the ER agenda and lead/support relationships and key processes at branch level.
3. Deploy the Businesses People and Culture Priorities as directed (e.g., labour flexibility, OMS, payroll optimisation, T&C's standardisation).
4. Provide People and Culture support to new starters and implement the values.
5. Ensure employee performance management (sickness, discipline, grievance) is robustly supported.
6. Support managers to develop and deliver solutions for workforce planning and management including organization design, forecasting resourcing needs, agency, and identifying future talent requirements.
7. Advise managers to support compliance with People and Culture policies.
Additional Responsibilities:
1. Provide day-to-day HR support to the People and Culture Director.
2. Act as the first point of contact for general People and Culture and Employee Relations queries.
3. Carry out People and Culture Best Practices within the department.
4. Participate in and deliver on People and Culture related projects as required.
5. Note-take at meetings and formal hearings.
6. Perform general administration duties for the health and safety team, including maintaining and updating training records.
7. Collate and maintain the absence management process.
8. Work with the People and Culture Director and Branch Managers to identify training needs across the company.
9. Assist the People and Culture Director in developing in-house training and development programs.
10. Issue contracts to new starters within 24 hours of the offer being made.
11. Respond to enquiries/issues within one working day.
12. Be a super user for Bodet systems, including testing and report building and housekeeping.
13. Produce regular management information reports for the People and Culture Director.
14. Suggest improvements that will reduce manual tasks and escalate issues, ideas, and potential solutions with the People and Culture Director.
15. Promote and represent the Group positively by providing proactive customer service based on an understanding of customer demands, their relationship with the organisation, and promoting our services.
16. Comply with all the Group’s policies, procedures, and controls relevant to the role to mitigate risk to the Group.
17. Support the review and implementation of new processes, services, and tools as part of any relevant transformation activity.
18. Take responsibility for personal and professional development and ensure attendance at all required development events appropriate to the role.
19. Make a positive impression by delivering an effortless experience for our customers and staff.
20. Work with others for success by communicating openly and effectively.
Knowledge, Skills & Experience:
1. A good standard of general education.
2. Computer literate, with working experience of MS Office.
3. Ability to cope with pressure and maintain a calm manner.
4. Accuracy and attention to detail.
5. Able to build strong working relationships with excellent customer service.
6. Appreciates and understands the need for confidentiality in dealing with People and Culture/HR issues.
7. Highly organised with proven administration skills.
8. Genuine interest in working in People and Culture/HR and a flexible ‘can do’ approach to dealing with changing priorities and a willingness to learn.
9. Excellent interpersonal skills to deal professionally with employees (at all levels), prospective employees, and third parties either face to face or by telephone.
10. Take responsibility and accountability for own work, able to meet deadlines with a high level of accuracy and attention to detail.
11. Understand the need to maintain a high level of confidentiality.
12. Demonstrated interest in L&D processes and online delivery tools including social media.
13. Experience of undertaking general administrative duties in a busy office environment (desirable).
14. Practical experience of routine office processes (e.g., filing and record keeping) (desirable).
15. Experience of working with and maintaining People and Culture/HR Information systems (desirable).
16. Experience of working with and developing eLearning systems (desirable).
For enquiries: emma.mosley@minorfern.com
Seniority Level
Entry level
Employment Type
Temporary
Job Function
Human Resources
Industries
Wholesale Motor Vehicles and Parts
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