Credit controller

Join our Team as a Credit Controller! Location: Whiteley, Fareham Contract: 6 Month FTC Salary: £26,000- £27,500 Per Annum Hours: Monday to Friday 8.30am - 5:00pm About the role: We are seeking a professional, detail‑driven Credit Controller to join us on a 6‑month fixed‑term contract, providing essential support during a period of operational transition. You will manage a busy ledger, resolve queries efficiently, and help maintain strong cash flow while the team moves toward increased automation. This role suits someone who is organised, confident in customer communication, and committed to maintaining high standards of accuracy. What makes you a great fit: Proven credit control background Experience with finance systems and Excel High level of accuracy Strong communication and negotiation Effective problem‑solving skills Organised and efficient Resilient and persistent Collaborative team approach Key responsibilities: Ensure timely customer payments and maintain a clean ledger Develop and maintain customer relationships Follow the Dunning process and uphold data accuracy Manage account queries and coordinate with internal teams Monitor the dunning system and process card payments when required Identify and escalate potential bad‑debt risks Support wider ledger team tasks Contribute to cash‑flow improvement across the business Perks for our People: Holidays : 25 days bank holidays and buy/sell options Other Leave : Birthday day off, 12 paid hours for flexible use, Volunteer day Lifestyle : 9% combined pension contribution and 4x salary life assurance Rewards : Quarterly and annual employee awards, discounts on tech Socials : All-expenses-paid company events Development : In-House Training Academy Wellbeing : 24/7 access to mental health support, Calm App, discounted gym membership, free breakfast & fresh fruit, eye-care vouchers, financial wellbeing support Who we are: Onecom is an award-winning provider of Communication Technology, trusted by UK organisations to deliver Simply Brilliant Customer Experiences. ED&I: We are committed to equity, diversity, and inclusion, and we encourage candidates to complete our equality monitoring form as part of the application process. Responses are anonymous and help inform our future initiatives.