Position Summary
Customer Account Associate
This development role requires an individual with high levels of administrative competence. The Customer Account Associate holds an essential interfacing position, engaging with all business stakeholders (internal and external), ensuring comprehensive management of the customer account orderbooks, providing both the customers and the business comprehensive analysis in an effective and professional manner.
As this is a development role, mentorship and guidance will be provided by the responsible Director and the rest of the customer-facing team within the business. Upon recruitment Triumph will allocate a Manager, a Buddy and a Mentor from the team.
Specific Requirements of the Role:
Customer Account Associate position shall include, but is not limited to:
Customer management:
- Entering/ maintaining sales orders, supporting sales forecasts and the budget
- Interface with the customer building strong, long-term relationships as a key part of the first line of enquiry process
- Providing accurate and timely quotations in response to Request for Quote (RFQs) or repair requests from customers
- Validation of sales orders or repair order requests, against customer terms and conditions, quality requirements, etc
- Accurate checking and acknowledgement of Purchase Orders, ensuring full compliance with ITC (International Trade Compliance) requirements, and validating against existing pricing
- Compile and analyse customer performance data (Against Orderbook changes, Program Rates, ‘In-contract’ demand changes etc), identifying key risks and opportunities to the business
- Ensure all system quoted prices are contractually agreed and accurately support current exchange rates (where applicable)
- Identifying and delivering opportunities to enhance the profitability of the business.
Position Details
- Based in Deeside
- Travel to other Triumph sites may be required
- Hours of Employment: 37 hours a week. Flexibility may be required