Job Description
Are you passionate about sports or delivering excellent customer service? Do you enjoy building positive relationships? Join Entain as a Retail Customer Service Manager in our dynamic Ladbrokes & Coral betting shops, where no two days are the same. Contribute to a team that values winning together and prioritizes customer satisfaction.
Reporting to the Shop Manager, you will be part of the shop team, serving customers and fostering rapport to encourage repeat business.
Salary: £12.50 per hour
What You Will Do
* Deliver outstanding customer service and promote safer gambling.
* Take bets on a wide range of sports and events.
* Process customer transactions, including cash handling.
* Demonstrate our products and betting terminals to customers.
* Handle customer complaints with empathy and effective problem-solving skills.
* Work towards set targets and maintain high shop standards.
* Open or close the shop as needed, being responsible as a key holder.
Working Patterns
Shops operate from Monday to Sunday, 8am - 10pm, depending on location, including weekends and bank holidays. Your weekly rota will typically be 35 hours, comprising a mix of long opening and closing shifts, as well as shorter evening shifts, varying weekly. Rota schedules are provided at least four weeks in advance to support work-life balance.
Qualifications
* Must be 18 or over to work in betting shops.
* Passion for customer service and building relationships.
* Effective communication skills.
* Self-motivated and proactive.
* Ability to work independently or as part of a team.
* Ability to handle challenging situations professionally and calmly.
Additional Benefits
Enjoy competitive salary and benefits, including:
* Optional overtime (subject to availability).
* Pension scheme and ShareSave plan.
* Retail discounts through Entain Deals.
* Healthcare and wellbeing support.
* Development opportunities and recognition programs.
We are committed to diversity, equity, and inclusion. If you need adjustments during the recruitment process, please contact us.
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