11642JS
£150 – 200 per day + INSIDE IR35
IT Support Engineer
Onsite role
Job Summary
We are seeking a proactive and technically skilled IT Support Engineer to join our growing team. The ideal candidate will provide hands-on support for hardware, software, and network issues, ensuring smooth day-to-day operations across the organization. This role is perfect for someone who thrives in a fast-paced environment and enjoys solving problems with a customer-first mindset.
Key Responsibilities
* Provide first and second-line technical support to internal users via phone, email, and in-person
* Diagnose and resolve hardware, software, and network issues across Windows, macOS, and mobile platforms
* Install, configure, and maintain desktops, laptops, printers, and other peripherals
* Manage user accounts, permissions, and access rights in Active Directory and Microsoft 365
* Monitor and maintain IT systems, ensuring uptime and performance
* Document support issues and resolutions in the ticketing system (e.g., Jira, ServiceNow)
* Assist with onboarding/offboarding processes including device setup and account provisioning
* Support remote users and troubleshoot VPN, connectivity, and collaboration tools
* Collaborate with other IT team members on infrastructure upgrades and projects
* Ensure compliance with IT policies, security protocols, and data protection regulations
Required Skills & Qualifications
* Proven experience in IT support or helpdesk roles (2+ years preferred)
* Strong knowledge of Windows OS, Microsoft 365, and networking concepts
* Familiarity with Active Directory, Exchange, and remote desktop tools
* Excellent troubleshooting and communication skills
* Ability to prioritize tasks and manage time effectively
* Relevant certifications (e.g., CompTIA A+, ITIL, Microsoft MCP) are a plus
IT Support Engineer
Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted.
Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation
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