Overview
Nominate Recruitment are thrilled to be partnering with one of Northern Ireland\'s most successful Digital Print companies. Due to continued growth, they are seeking a Customer Success Manager to join the team.
You will build strong relationships with high-value corporate and business clients, engaging proactively before and after their orders to ensure exceptional customer satisfaction.
Responsibilities
* Always deliver outstanding customer service, contributing to customer success metrics, retention rates, and revenue growth.
* Proactively connect with clients to understand their needs, drive engagement, and uncover growth opportunities.
* Ensure smooth onboarding and rollout for new customers, helping them realize the full value of our products and services.
* Identify and re-engage declining or lapsed customers, using insights to win back their business.
* Collaborate with internal teams by sharing customer feedback and requests to drive continuous improvement.
* Manage customer inquiries across phone, email and web chat channels, ensuring timely and effective responses.
The Right Fit
* Customer-centric mindset with proven experience in building relationships with business and corporate clients.
* A true team player who enjoys working in a team and is comfortable managing a high volume of interactions with speed and accuracy.
* Strong communication and empathy skills, with the ability to use a range of communication styles to provide a personal approach.
* Minimum 2 years experience in customer success, retention, or CRM roles, preferably in e-commerce.
* Strong organizational skills with the ability to manage multiple priorities simultaneously.
Skills
* Customer Service
* e-commerce
* digital
Details
* Job title: Customer Success Manager (Online)
* Location: Belfast, BT3
* Salary and Benefits: Competitive with excellent benefits
* Hours of work: Office Based Role - 9:00am-5:30pm, flexibility offered
* Employment Type: Permanent
Note: This description preserves the essential job information while removing unrelated onboarding prompts and extraneous text.
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