Job summary
The Patient Access and Medical Receptionist Team Lead is responsible for leading, supervising, and supporting the teams to deliver a high-quality, patient-focused service. The role involves coordinating day-to-day front desk and booking operations, ensuring smooth patient access to services, and maintaining an efficient and professional environment.
Main duties of the job
Team Leadership & SupervisionOperational OversightPatient Services & CommunicationAdministration & ComplianceLiaison & CollaborationThis position requires strong organisational skills, excellent communication, and the ability to motivate and develop team members while working collaboratively with clinical and administrative colleagues
About us
We are an organisation of approximately 170 people working in four surgeries and we are lucky to have a team of dedicated, friendly clinical staff along with a fantastic support team. We merged to become the Middlewood Partnership 4 years ago and love what we do and the organisation we have created.
The Patient Access and Medical ReceptionistTeam is at the heart of our practices and our care. You will play a key role in supporting our patient population and work closely with all members of the practice including our team of nurses and other healthcare professionals. You will also liaise and build relationships with colleagues across all our four practices and the wider community.
Details
Date posted
24 February 2026
Pay scheme
Other
Salary
Depending on experience
Contract
Permanent
Working pattern
Full-time
Reference number
A
Job locations
Priorslegh Medical Centre
Park Lane
Poynton
Stockport
Cheshire
SK12 1GP
Bollington Medical Centre
Wellington Road
Bollington
Macclesfield
Cheshire
SK10 5JH
The Schoolhouse Surgery
2 Buxton Old Road
Disley
Stockport
Cheshire
SK12 2BB
Mcilvride Medical Practice
5 Chester Road
Poynton
Stockport
Cheshire
SK12 1EU
Job description
Job responsibilities
Please see attached job description for full details
Team Leadership & Supervision
* Lead, supervise, and support the teams ensuring consistent delivery of high-quality patient services.
* Organise staff rotas, breaks, and cover arrangements to maintain adequate reception and booking desk support.
* Provide training, mentoring, and on-the-job coaching for new and existing staff.
* Conduct regular team meetings, briefings, and one-to-one check-ins.
* Carry out staff appraisals and support professional development plans.
* Monitor staff attendance, managing sickness and absence in line with practice policies.
* Escalate persistent absence or performance issues to the Clinical Services Manager as required.
* Promote a positive, inclusive, and supportive team culture.
Operational Oversight
* Ensure reception and booking processes run smoothly and efficiently across the practice.
* Oversee appointment allocation, including urgent and routine bookings, ensuring alignment with clinical protocols.
* Support coordination of specialist clinics (e.g., minor surgery, physiotherapy, coil fittings, cryotherapy).
* Monitor workloads and reallocate tasks as needed to maintain service quality.
* Assist with practice-wide campaigns (e.g., flu clinics, health screening programmes).
Patient Services & Communication
* Act as a first point of escalation for complex patient queries and complaints, ensuring professional resolution.
* Maintain a visible presence to support staff during busy or challenging periods.
* Ensure consistent delivery of a caring, respectful, and patient-focused service.
* Promote and support patients in using digital services (e.g., online booking and prescription requests).
Administration & Compliance
* Ensure staff adhere to confidentiality, data protection, and safeguarding protocols.
* Monitor accuracy of patient registrations, appointment bookings, and record management.
* Support management of DNA follow-ups and strategies to reduce missed appointments.
* Ensure reception areas are clean, safe, and well-presented at all times.
* Report and resolve IT or equipment issues promptly.
Liaison & Collaboration
* Work closely with Clinical Service Manager to ensure appointment demand is managed effectively.
* Liaise with MINT G.P. Urgent Care to coordinate urgent appointment allocation.
Collaborate with the Clinical Services Manager and wider leadership team on service improvements and workflow optimisation
Job description
Job responsibilities
Please see attached job description for full details
Team Leadership & Supervision
* Lead, supervise, and support the teams ensuring consistent delivery of high-quality patient services.
* Organise staff rotas, breaks, and cover arrangements to maintain adequate reception and booking desk support.
* Provide training, mentoring, and on-the-job coaching for new and existing staff.
* Conduct regular team meetings, briefings, and one-to-one check-ins.
* Carry out staff appraisals and support professional development plans.
* Monitor staff attendance, managing sickness and absence in line with practice policies.
* Escalate persistent absence or performance issues to the Clinical Services Manager as required.
* Promote a positive, inclusive, and supportive team culture.
Operational Oversight
* Ensure reception and booking processes run smoothly and efficiently across the practice.
* Oversee appointment allocation, including urgent and routine bookings, ensuring alignment with clinical protocols.
* Support coordination of specialist clinics (e.g., minor surgery, physiotherapy, coil fittings, cryotherapy).
* Monitor workloads and reallocate tasks as needed to maintain service quality.
* Assist with practice-wide campaigns (e.g., flu clinics, health screening programmes).
Patient Services & Communication
* Act as a first point of escalation for complex patient queries and complaints, ensuring professional resolution.
* Maintain a visible presence to support staff during busy or challenging periods.
* Ensure consistent delivery of a caring, respectful, and patient-focused service.
* Promote and support patients in using digital services (e.g., online booking and prescription requests).
Administration & Compliance
* Ensure staff adhere to confidentiality, data protection, and safeguarding protocols.
* Monitor accuracy of patient registrations, appointment bookings, and record management.
* Support management of DNA follow-ups and strategies to reduce missed appointments.
* Ensure reception areas are clean, safe, and well-presented at all times.
* Report and resolve IT or equipment issues promptly.
Liaison & Collaboration
* Work closely with Clinical Service Manager to ensure appointment demand is managed effectively.
* Liaise with MINT G.P. Urgent Care to coordinate urgent appointment allocation.
Collaborate with the Clinical Services Manager and wider leadership team on service improvements and workflow optimisation
Person Specification
Knowledge, Skills and Competencies
Essential
* Excellent communication and interpersonal skills.
* Ability to remain calm, professional, and supportive under pressure.
* Strong organisational and time management skills.
* Ability to coach, motivate, and develop staff
* Competence in IT systems with willingness to learn new platforms.
Desirable
* Familiarity with EMIS or similar GP systems.
* Knowledge of NHS and GP surgery processes.
Experience
Essential
* Proven experience in a supervisory or team leader role.
Desirable
* Experience in a GP practice, healthcare, or busy customer service environment
* Experience in rota management or workforce planning.
Person Specification
Knowledge, Skills and Competencies
Essential
* Excellent communication and interpersonal skills.
* Ability to remain calm, professional, and supportive under pressure.
* Strong organisational and time management skills.
* Ability to coach, motivate, and develop staff
* Competence in IT systems with willingness to learn new platforms.
Desirable
* Familiarity with EMIS or similar GP systems.
* Knowledge of NHS and GP surgery processes.
Experience
Essential
* Proven experience in a supervisory or team leader role.
Desirable
* Experience in a GP practice, healthcare, or busy customer service environment
* Experience in rota management or workforce planning.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
The Middlewood Partnership
Address
Priorslegh Medical Centre
Park Lane
Poynton
Stockport
Cheshire
SK12 1GP
Employer's website
(Opens in a new tab)
Employer details
Employer name
The Middlewood Partnership
Address
Priorslegh Medical Centre
Park Lane
Poynton
Stockport
Cheshire
SK12 1GP
Employer's website
(Opens in a new tab)