Summary of role
This role sits within Sage’s Global Finance organisation and supports the Credit Notes & Refunds function within a transforming Order to Cash (O2C) environment. Working across Southern Europe on a 12-month fixed-term contract, you’ll help ensure smooth and accurate financial operations while contributing to process improvement, operational stability and a positive customer experience across an international finance environment.
This is a hybrid role based 3 days per week in our Newcastle office.
What I will be doing
You’ll manage the day-to-day processing of credit notes, refunds and related receivables accounting activities, ensuring transactions are accurate, compliant and completed on time. This includes handling high volumes of requests from Sales, Customer Service and Collections teams, processing customer refunds, reconciling accounts and posting manual adjustments where needed.
You’ll also support reporting and analysis by maintaining Excel-based dashboards and operational reports that provide visibility on trends, controls, ageing and operational risks. Alongside operational delivery, you’ll work closely with Finance, Sales and Customer Operations teams to resolve disputes, improve processes and support wider O2C transformation initiatives.
The role also involves helping formalise procedures, contributing ideas for automation and process optimisation, and supporting the use of AI and digital tools to improve efficiency and operational performance.
What we are looking for
We’re looking for someone with strong attention to detail and a genuine interest in finance operations, accounting or cash management. You should be comfortable working in a fast-paced, high-volume environment and able to manage competing priorities effectively.
Advanced Excel skills are essential, along with a structured and analytical mindset. You’ll need strong communication and relationship-building skills, with the ability to work collaboratively across international teams and handle customer-related issues professionally. Fluency in French and strong English skills are required, and any previous experience in O2C, receivables or finance operations would be a strong advantage.