There is an exciting new opportunity for a Service Manager to join one of the leading OEMs in the Industrial Door Industry. This business is a global leader and has one of the most recognised names in their field. Covering the Southern Region, you will be managing a team of 18 engineers, so we are looking for that senior level in service with additional operations experience. In return they are offering a basic salary circa to £55k to £60k + 10% bonus and car allowance of £7800 or Company Car, private healthcare, and much more
Find out exactly what skills, experience, and qualifications you will need to succeed in this role before applying below.
Summary
As their Regional Operations Service Manager, you will be the main point of contact for both internal teams and customers. Reporting to the Head of Service, you will take ownership of the field operations team in the South, ensuring that everything runs smoothly, safely and that we meet the business targets and ensure customer satisfaction.
Responsibilities of the Service Manager:
Championing Safety: Promoting our safety culture by conducting regular site inspections, leading toolbox talks, and coaching Engineers to ensure alignment with health and safety policies and legal requirements.
Developing your Team: Managing and developing your Service Engineers working with the planning team to assign workloads based on skills, conducting performance reviews, and fostering a stable, high-performing team aligned with company values and KPIs.
Operational Excellence: Driving operational excellence by collaborating with the Head of Service, monitoring key KPIs (e.g. PPM, utilisation, billability), handling customer claims, and maximising revenue through proactive service initiatives.
Leading with Impact: Leading and empowering the team by holding regular meetings, reviewing performance and salaries, supporting recruitment and training, and cultivating a collaborative, customer-focused culture.
Using data to guide decisions: Tracking and analysing performance by defining KPIs, using data-driven insights to guide decisions, preparing reports, and working closely with leadership to align invoicing, service levels, and team development with business goals.
Requirements of the Service Manager:
Experienced Operations Service Manager who has a supportive leadership style.
Ideally has a strong technical knowledge of the service industrial door market, although, Loading Bay, Auto Doors and the facilities market will all be considered
Experienced in managing a large team of service mobile engineers
Commercial Financial experience
Can communicate clearly and effectively across all levels of the organisation.
Is well-organised and able to prioritise key objectives.
Demonstrates value-based leadership, contributes to team goals, and fosters a high-performing, collaborative culture. xkybehq
Is self-driven, results-oriented, open to challenge, and capable of envisioning and adapting to change.
In return they offer a highly competitive salary and benefits package, details as follows:
Salary circa to £55k to £60k
10% bonus
Car Allowance (£7800) or Company Car Scheme
Healthcare plan
Company Sick Pay Scheme
Company Pension Scheme
Recognition and wellbeing scheme
25 Days holiday + Bank Holiday
Buy and Sell Holiday Scheme
wide range of discounts on high street brands, including holidays
Laptop and Mobile
Learning and career development opportunities, whether it's online learning, management training or enhancing your skills