Established in 1981, the JD Group is a leading omni-channel retailer of Sports Fashion, Outdoors and Gyms with colleagues working in stores across several retail fascias in many markets around the world.
JD Sports Fashion Plc was listed on the London Stock Exchange in 1996 and has been a FTSE100 publicly quoted company since 2019, continuing to grow in the UK and internationally.
Role Overview
We are seeking a skilled Assistant Manager with strong leadership and communication abilities to guide their team towards achieving sales and KPI targets whilst providing unparalleled service.
Responsibilities
* Support the Store Manager in effectively running all store operations to ensure meeting or exceeding sales and KPI targets.
* Set clear sales goals, track performances, and evolve processes to ensure continuous store growth.
* Create a positive team culture through recruiting, training, and continuously developing staff.
* Analyse sales data and financial reports to make informed decisions alongside the Store Manager.
* Act as the point of contact for colleagues in the manager's absence.
* Provide excellent customer service, addressing inquiries and resolving complaints professionally.
* Help manage day-to-day operations, including opening and closing procedures.
* Support cash management tasks, such as processing transactions and reconciling tills.
* Participate in hiring, onboarding, and training new employees.
* Provide feedback and coaching to colleagues to improve performance.
Role Objectives and KPIs
* Contribute to achieving or exceeding the store's monthly sales target.
* Drive additional KPIs, including Units, Conversion, ATV, and UPT.
* Achieve upselling or cross-selling targets.
* Maintain a high Net Promoter Score.
* Ensure stock accuracy during store audits.
* Ensure all new colleagues complete mandatory training.
* Ensure employee satisfaction and engagement survey results meet or exceed company benchmarks.
* Assist in keeping operational costs within the allocated budget.
Skills and Experience
* Previous supervisory or management experience in a fast-paced retail environment.
* Passionate about retail with a good understanding of the latest trends and competitors.
* Previous experience of coaching and developing individuals.
* Strong communication skills.
* Proven track record of achieving and exceeding sales targets and KPIs.
* Experience in analysing KPI data to make commercial decisions.
* Keen eye for detail and commerciality.
Benefits
* Quarterly discretionary bonus schemes.
* Company discount of 30% off a large number of products in-store and online.
* Exclusive deals and discounts from retail and hospitality businesses.
* Access to digital health and well-being services.
* Health cash plans.
* Wide range of internal development courses to support personal and professional development.
* Access to apprenticeships and accredited qualifications.
* Discounted Gym memberships at JD Gyms.
* Life Assurance.
* Access to colleague networks and volunteer opportunities.