Job Description
We're looking for a friendly and skilled Service Manager to join our team. This role is all about making sure our customers are happy by solving their in-warranty furniture issues right in their homes. You'll be the face of DFS, delivering great service and ensuring customers much-loved furniture is back to looking its best.
About DFS
As a Retail Sales Advisor at DFS, you are the heartbeat of our store, greeting customers and guiding them to help them find their thing, be it a sofa, a bed or those little finishing touches that make their house a home. With your passion for great service and love for our products, youll bring comfort and joy into every customers home.
We extend a warm welcome to everyone, weaving together a range of voices and perspectives to create a truly inclusive culture. As we strive to build a workplace that better reflects the diverse communities we serve, we encourage applications from under-represented groups. At DFS Group, were not just a place where everyone is welcome - were a place where everyone truly belongs.
What you'll be doing
* Visiting customers to assess and resolve issues, focusing on a 'right-first-time' fix.
* Conducting high-quality repairs and refinishing on various furniture parts, including leather, upholstery, wooden surfaces, frames, and recliner mechanisms.
* Preparing thoroughly for each visit by reviewing cases and making sure you have the right parts, tools, and supplies.
* Treating every home and customer with the utmost respect and care, always operating safely and efficiently.
* Keeping open and effective communication with customers, responding quickly to any enquiries.
* Managing your stock levels in your service vehicle and keeping accurate records, including mileage.
* Making commercial decisions and handling escalated issues with integrity.
The role is for you if...
* You have excellent presentation and people skills - a real knack for building positive relationships.
* You are great at planning, organising their own schedule, and making smart commercial decisions.
* You have the ability to diagnose and fix faults on various types of furniture (repair skills and experience with furniture build/repair are a big advantage, but if youre great with tools we can train you too!).
* You naturally focus on customer satisfaction, aiming for great results and continuous improvement.
* You are dedicated to compliance, including health and safety, and maintaining the company vehicle to high standards.
* You are comfortable with occasional travel and overnight stays to support other areas of the business.
DFS Benefits
* Excellent Salary
* A huge 30% colleague discount, plus 15% friends & family discount across our Group (DFS, Sofology, Dwell)
* Generous holiday allowance the time you need to rest and relax and the longer youre with us, the more time youll get! Opportunity to purchase additional holidays each year!
* Enhanced maternity, paternity and adoption leave to give you the time you need to settle in with your new family member
* Access to a range of high street & online discounts from: Sainsburys, ASOS, Currys PC World, IKEA, John Lewis and more.
* Discounted Gym and Cinema memberships to help you unwind
* Group Pension Scheme
* Group Sharesave Scheme
* Life Assurance & Company Sick Pay
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