Join to apply for the IT Support Analyst role at Helping Hands Home Care
Join to apply for the IT Support Analyst role at Helping Hands Home Care
Direct message the job poster from Helping Hands Home Care
At Helping Hands Homecare, we’re dedicated to helping people live independently in their own homes. With over 150 branches across England and Wales, our Tech Team plays a vital role in ensuring seamless IT operations that keep our services running smoothly.
We’re looking for a proactive and customer-focused IT Support Analyst to join our IT Service Delivery team. This is a great opportunity for someone with 1st line support experience who thrives in a fast-paced environment and enjoys working with a variety of technologies.
What You’ll Do:
* Provide 1st line technical support across all branches and teams
* Troubleshoot and resolve IT issues via email, chat, phone, and ticketing system
* Assist with hardware setup, office moves, and network troubleshooting
* Work closely with third-party suppliers and escalate issues when required
* Maintain accurate IT asset management records
* Ensure excellent customer service with a friendly, solution-focused approach
* Engage with ITIL processes including Incident Management and Request Fulfilment
* Stay up to date with IT security best practices and emerging technologies
What We’re Looking For:
* Technical expertise in Windows Server, Active Directory, Microsoft 365, and networking fundamentals
* Experience in IT support (minimum 2 years in 1st line support roles)
* Excellent communication & interpersonal skills – a great listener and problem-solver
* Experience with ITIL frameworks and ticketing systems
* Ability to multitask and handle priorities in a dynamic environment
* Strong customer service skills – you’ll be the friendly face of IT support!
What’s in It for You?
* Career growth opportunities in a leading and fast-growing care provider
* Hybrid working at our Alcester based Support Office
* 25 days annual leave plus bank holidays
* Exposure to a variety of IT systems in a complex and evolving business
* Work for a company that makes a real impact on people’s lives
This is a fantastic opportunity to be part of a friendly and collaborative Tech team where your work directly supports our mission to deliver high-quality care.
Helping Hands is committed to promoting a diverse and inclusive workforce as we believe this develops a comfortable working environment for all our staff. All applications will be treated fairly in line with our Equality and Diversity Policy.
Seniority level
* Seniority level
Not Applicable
Employment type
* Employment type
Full-time
Job function
* Job function
Customer Service and Information Technology
* Industries
Hospitals and Health Care
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