The Fraud Ops Specialist is an entry level position responsible for completing thorough risk assessments when reviewing account activity while also delivering exceptional customer service to our clients. Early fraud detection is critical in minimizing financial impact as well as protecting our client’s account and identity.
Responsibilities:
1. Perform complex fraud investigations with minimal supervision
2. Respond to complex customer requests that may not be covered by established procedures
3. Identify potential fraud, by assessing the validity and applicability of previous/similar experiences and evaluating options in unique situations
4. Resolve highly complex issues directly with client, or third parties
5. Drive organizational change through innovation and process improvement, eliminating friction points for team
6. Monitor process workflow, quality, and recommend new options to enhance productivity as required
7. Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm’s reputation and safeguarding Citigroup, its clients and assets, by adhering to Policy, rules and regulations, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting issues with transparency.
Qualifications:
8. Ability to process both inbound and outbound client calls
9. High attention to detail with the ability to interpret data and organize information
10. Consistently demonstrates clear and concise written and verbal communication
11. Demonstrated ability to remain unbiased in a diverse working environment
Education:
12. High School diploma or equivalent
This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
***PLEASE ATTACH RESUME FOR CONSIDERATION***
Experience in Fraud and Excel knowledge helpful.
Job Grade: C05
Schedule: Monday through Friday, with start time between 7:00am to 9:00am CST
LOCATION: SIOUX FALLS OR JACKSONVILLE (HOP to HOP)
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Job Family Group:
Operations - Services
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Job Family:
Fraud Operations
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Time Type:
Full time
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Primary Location:
5800 SOUTH CORPORATE PLACE
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Primary Location Full Time Salary Range:
$41, - $54,
In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit Available offerings may vary by jurisdiction, job level, and date of hire.
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Most Relevant Skills
Please see the requirements listed above.
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Other Relevant Skills
For complementary skills, please see above and/or contact the recruiter.
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Anticipated Posting Close Date:
Mar 06, 2026
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