A leading housing provider in Barking seeks a Customer Experience & Insights Manager to enhance resident services. This role involves leading the Complaints Team, shaping feedback processes, and devising effective communications. The ideal candidate will possess a passion for customer experience, strong leadership skills, and the ability to make a significant impact on resident life. This hybrid position offers a competitive salary, making it an exciting opportunity for professionals committed to service excellence. #J-18808-Ljbffr