About usJustPark is one of the fastest growing and most loved technology companies serving the parking and mobility sector, now globally! Having merged with ParkHub, a leading US parking software company in March 2024, we serve over 20 million registered customers, have more than 500 B2B customers, representing $1 billion+ in booking volume. Our unique network of spaces consist of commercial properties, local authorities, residential driveways and everything in-between. We are proud to have earned over £250m of income for our partners and we look forward to continuing to help space owners of all shapes and sizes generate additional income during these difficult financial times.About the roleTo support the smooth operational running of the managed locations on the JustPark platform. This position will support the team with handling the onboarding of new and existing clients, and performing any changes requested from the client to update their listing, availability and/or tariffs. What are your responsibilities? Onboarding new clients and listings to a high standardOffboarding sites to a high standard and ensure drivers are not adversely affected by the offboarding processManaging sending out client remittances and any questions by liaising with FinanceCompleting admin tasks relating to client portfolios. This includes tasks on a weekly/monthly basis and KPI documentationAssisting the Operations team on projects which contribute to our goal of operational excellenceCompleting high standards of QAing for any changes or requests completed for clientsBecome a systems expert by being able to troubleshoot any problems clients may haveSupport and perform existing B2B client requests on a day to day basis on any operational issues such as pricing, availability, refund bookings and maintenance issuesActioning updates of managed listings sent by client success teams to optimise profitabilityImplementing seasonal, event based and adhoc tariff changes for B2B clients to ensure correct pricing for driversEnsuring all business accounts clients are onboarded successfully and provide on-going supportBuilding working relationships with other internal departments such as the Sales, Finance, Customer Service and Engineering teamsEnsure documentation related to troubleshooting, processes and guidelines are kept up to dateKeeping in regular contact with local authorities to discuss performance and action any requestsRequirementsExceptional attention to detail, able to work with large volumes of data with a high degree of accuracyExcellent written and verbal communicationDemonstrable work ethicHappy to get stuck inComfortable being left to do jobs without needing lots of supervisionSome experience with Microsoft Office and G-Suite is preferred but not requiredBenefitsWe trust you to know what’s needed to get the job done. That's why we work on a hybrid basis (2-3 days in the office per week, with Tuesdays and Thursday being our anchor days), and we’ll work with you to make sure you have the right kit and the right environment for you to succeed. Plus we know it's not all about work! Check out some of the great benefits to joining the JustPark team below:Investment in YOU and your wellbeing:Private Medical Insurance in partnership with Vitality. You’ll gain access to their rewards platform with discounts to top retailers including Apple, Peloton and more!Life Assurance in partnership with YuLifeGym membership discounts and fitness rewardsEmployee Assistance Provider - offering you (and your family) free confidential support and advice (e.g. counselling, legal or financial advice) for when you need it most24/7 virtual GP accessSimplifying journeys so YOU can breathe easier:Cycle to Work scheme - a highly tax efficient way to purchase your new bike!£50 JustPark parking credit per monthRecharge your batteries: FREE restaurant-quality lunch cooked by our very own chef and longest-standing employee (Julie!). Take time out to enjoy lunch with the wider team and check out her repertoire HERETaking time off work to relax and recharge is important, that's why we have a generous holiday policy in place of 25 days, plus bank holidays PLUS your line manager has the ability to grant an additional 5 days (prorated)!Our family looks out for your family:Childcare benefit in partnership with Koru Kids (up to £100 a month) Enhanced Maternity and Paternity policies, plus a host of other family-friendly policiesLook after the pennies to grow the £££’s!:A salary exchange pension scheme, helping to look out for ‘the future you’A generous ‘refer a friend’ scheme of £1000 per successful recommendation. Great people tend to know great people, so why not refer them to join for the ride!Success is best when it’s shared! We love sharing in the success, therefore the whole company goes away once a quarter to learn about our goals and have an afternoon of fun team buildingEach department gets a budget of £50 per head every 6 months - relax and enjoy some time out of work with your colleagues