Source Solutions are proud to be working with a highly successful and continually growing global manufacturer within the electronics space, who operate cutting edge technology within a fascinating environment and a culture of continuous improvement, in identifying a collaboratively-minded Customer Experience Manager for their main site in Portsmouth.
Leading a small team, the Customer Experience Manager will also lead the collaboration and liaison with various departments in ensuring that the customer journey is smooth and continually exceeds expectations
Through effective order management, proactive communication, and data-driven decision-making, this role will combine customer relationship management and operational oversight – coordinating cross-functionally with Production, Planning, Purchasing, and Logistics to optimise performance, drive continuous improvement, and support strategic business growth.
The Customer Experience Manager will have responsibility for and be involve in:
* Team Leadership & Development
* Customer Account Management Oversight
* Operational Coordination
* Data Analysis & Forecasting
* Continuous Improvement & Strategic Projects
Customer Experience Manager Profile:
* HNC/HND/Degree in business/commercial or engineering related subject
* Proven experience in a leadership position within a commercial or sales team
* Strong customer relationship / account management experience
* Experience of the manufacturing and/or technology sector
* Exceptional communication skills
On offer in return is a very secure and diverse role within an exciting and growing business who work on the cutting edge of technology, with opportunities to drive performance and real improvements.
Customer Experience Manager / Monday to Friday / Permanent / Portsmouth