Are you organised, confident, and passionate about delivering exceptional customer service?
Due to continued growth, Fix Auto Newton Abbot is looking for a proactive and customer-focused Customer Service Advisor to join our friendly team.
Key Responsibilities:
* External and internal call handling
* Coordinate and manage drivers' workflow to ensure smooth operations
* Book and arrange vehicle collections and deliveries
* Provide timely updates to customers, insurance companies, hire companies, and other stakeholders
* Liaise closely with the Workshop Manager and internal departments to align work schedules with customer expectations
* Utilise our bodyshop management systems to book and track repair progress
* Oversee the upkeep, service, and MOT scheduling of courtesy vehicles
* Organise customer appointments, including estimates and image submissions
* Process payments for repair costs and insurance excess using various payment methods
What We're Looking For:
* Strong organisational skills and attention to detail
* Excellent communication and interpersonal abilities
* Confidence in managing multiple tasks in a busy environment
* A genuine passion for delivering excellent customer service
Role Details:
* Contract Type: Full-time, Permanent
* Hours: 40 hours per week
* Pay: £13.00 per hour
* Start Date: Immediate
Benefits:
* Company events
* Company pension scheme
* Free on-site parking
If you're enthusiastic, hardworking, and eager to make a difference, we'd love to hear from you Apply now and become part of a growing team that values your skills and dedication.
Job Type: Full-time
Pay: From £13.00 per hour
Expected hours: 40 per week
Benefits:
* Company pension
* Free parking
Work Location: In person