Maintenance Service Manager (Maternity Cover, 12-15 months)
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We are the Housing Network (THN), a purpose-led organisation working in partnership with the YMCA to support our communities.
We are in an exciting period of growth and have risen to 200th in the FT1000 Fastest Growing Companies in Europe! Homelessness is a vast and complex issue that does not have a single solution. In understanding that reality, we've learned the importance of perspective; appreciating that if we continue to innovate, collaborate, and give our best, we are playing our part in making a vital difference.
We are a team that is absolutely committed to innovate, excel and be dependable in all that we do.
Working hard together to achieve our mission of providing Better Accommodation, Better Support, Better Partnerships, and as a result Better Business.
Role Overview - What is it?
The role is to operationally lead and organise the Luton based Property Services Admin Team and to ensure the field-based functions and operations are effectively managed and to high standard.
Main Duties - What needs to be done?
Reporting to the Head of Property Services, the role requires leadership responsibility and organisational oversight of the Property Services Admin Team and to the proactive development and mentoring of the Senior Maintenance Co‑Ordinator.
Duties:
* Oversee the day-to-day operations of the Property Services Admin Team
* Carry out 1-2-1's and other HR Related tasks
* Oversee the on boarding and induction of new staff and embed them into the role
* Seek to develop and lead the organisational function of the Property Services Admin Team
* Act as a point of referral and collate information on any external issues/complaints received into the Property Services Admin Team for the Head of Property Services
* Act as a role model within the business and champion the values that are agreed to be core to our corporate purpose and culture
* Work alongside the field-based management team to reach united tasks/goals/KPI's
* Work alongside the wider THN team to reach united tasks/goals/KPI's
* Be an active change agent, seeking to support and promote a culture of continuous improvement
Key Functions within Property Services Admin Team:
* Oversee and organise the efficient and effective management of maintenance and cleaning in all properties
* Proactively update and evolve with the Property Services Admin Teams processes and procedures
* Provide daily/weekly detailed reports to the Head of Property Services on voids, reactive repairs, performance, KPI's and any ongoing projects
* Organise the working functions of the Property Services Admin Team to improve/enhance the outward performance of the team
* Work and support Delivery Team in returning keys to managing agents/landlords
* Oversee the organisation of communal area refurbishment projects from within the Property Services Admin Team
Relationships - Who will I be working / engaging with?
Internal:
* Property Services Department
* Landlord Partnerships Department
* Delivery Department
External:
* Landlord and Letting Agents
* Local Authorities
Competencies - Who with and your skill level?
Skills:
* Organisational skills within an admin team
* Ability to lead a team
* Be commercial; recognising the financial and operational limitations we operate within
* Ability to mentor others
* Confident communicator
* Extremely well organised
* Able to work well under pressureGood at multi-tasking
* The ability to prioritise
* Able to work alone and part of a team
Knowledge:
* Knowledge of leading and organising an admin team is essential
* Knowledge of maintenance is preferable but not essential
Behaviour:
* A leader by example, showing both organisational and leadership as well as keen eye for detail and quality
* Methodical in approach to ensure everything is done accurately and comprehensively
* Keen to support colleagues and ensure business is working cohesively and to the same objectives
* Resilient and able to deal with people who are complex and sometimes challenging.
* Keen to support colleagues and ensure business is working cohesively and to the same objectives.
* Keen on strong compliance culture
* Able to work without direction
* Adaptability and being prepared to help out if circumstances require.
* Keen to lead by example.
* We would expect you at all times to:
o act with integrity
o act with due skill, care and diligence
o act with professionalism
o be open and co‑operative with colleagues
o act with compassion to those both within the Company and those who we support in the accommodation
We believe our values should reflect in our behaviour towards our colleagues, partners and residents while we work to achieve our Strategy 2024>29. These values are to be; Innovative, Dynamic, Dependable, Respectful, and Kind.
The Housing Network is committed to eliminating discrimination and encouraging diversity amongst the workforce.
We aim to be an equal opportunities employer and we are determined to ensure no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable.
As an employer we welcome applications from candidates with lived experience, demonstrating our commitment to capturing the value of "expertise by experience" and providing More than a Voice for our residents.
All job offers are subject to a DBS check (level to be advised through the hiring process) and references.
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