Purpose To assist Advisers with providing an exceptional ongoing service to clients as well as supporting with the onboarding of new clients into the business Responsibilities • Support Advisers in ensuring the annual ongoing suitability targets are met by setting up meetings, attending meetings and completing the relevant post meeting documentation • Creating Statements of Suitability (SOS) for clients post meeting and ensure the annual review process is completed in a timely manner • Help to input and process new business application forms including GIA/ISA/SIPP,VCTS/EIS, Protection & Bonds ensuring client accounts are set up correctly including fee rates and account groups. • Set up fee estimations on Commpay and ensure timely processing of initial fees • Complete new business cases on the CRM system (Xplan) including advice events, ensuring the system is kept up to date • Maintain compliant advice files in Practice Management System (Xplan) • Be a second point of contact for clients to assist with queries and updates on transfers • Action dealing instructions directly from clients and the Advisers for ongoing placement including switches, rebalances, investing monies and raising funds • Process bond encashments and withdrawals • Take responsibility to ensure that all client communication is accurate, appropriate & delivered at the right time, to include emails, letters and reports • Liaise closely with 7IM’s Operations team to ensure full communication and understanding, minimising errors and maximising service levels • Continually look at ways to enhance operational systems and procedures to maximise efficiencies eg Xplan • Continually suggesting realistic & appropriate improvements and solutions to problems to your line manager and others across 7im and review/create procedures when required • Filing, in accordance with 7IM and FCA procedures • Subscribing to 7IMs declared Mission and Tenets, & to Treating Customers Fairly (TCF) initiatives • Ensure the 7IM VPVPs (Vision, Purpose, Values and Personalities) are followed throughout your working practices • Other duties, as reasonably required by the line manager and 7IM About You Skills • Accuracy and attention to detail • Organisation of own workload to meet deadlines • Client focused, delivering a high standard of client service • Must be proactive and able to use initiative • Good communication skills, both oral and written • Adaptive to change • Proficient in MS Word/Excel • Ability & willingness to identify and suggest improvements in processes / service levels Knowledge • Experience in Client Services within Wealth Management is essential • Minimum of 2-3 years’ experience in a Financial Services company • Product knowledge of pensions, bonds and other wrappers • Experience in the onboarding journey of a new client • Good working knowledge of all Microsoft office applications specifically Excel • Good knowledge of operational administration including settlement and transfers Qualifications • Candidates must demonstrate numeracy & literacy skills to at least A level/Higher standard • Working towards or completed an industry examination such as CII Level 4 Financial Planning qualification Other relevant information • Reports into the Client Services Team Manager About Us Not Specified