Are you passionate about delivering exceptional customer service and supporting people when they need it most? An exciting opportunity has arisen for a CustomerAdvisor to join a well-established and supportive Professional Services business based in Malton.
This is your chance to become part of a dynamic, client-focused team who pride themselves on making a difference in peoples lives when navigating insurance claims.
Due to an internal growth, there is now an opportunity for a dedicated CustomerAdvisor to join the growing in-house customer focused team. Youll be part of a friendly department, working collaboratively to provide outstanding support to clients.
What the Customer Advisor job involves
You will make sure that clients and customers feel supported and informed at every stage of their query. Your responsibilities will include:
1. Taking ownership of client cases from first contact through to resolution.
2. Guiding clients clearly through processes and keeping them updated every step of the way.
3. Managing enquiries, paperwork, and information to ensure cases progress smoothly.
4. Building strong relationships with clients, offering empathy and reassurance during challenging situations.
5. Collaborating with colleagues and external partners to achieve the best outcomes.
6. Spotting more comple...