Director of Business Development & Customer Success
Location: London (3 days/week in-office)
Model: Hybrid platform/SaaS environment
Robert Half are working with a fast-growing global technology platform to find a Director of Business Development & Customer Success to own the full commercial lifecycle across the UK & Europe. This is a senior, hands-on leadership role responsible for growth, customer satisfaction, and unifying commercial and service delivery teams.
The Role
You will shape and execute the go-to-market strategy, drive new customer acquisition, and build a world-class customer success function. You’ll lead business development, onboarding, account management, and retention, ensuring customers see measurable value and long-term partnership. Working closely with the MD and wider leadership group, you’ll influence strategy, contribute to multi-market growth plans, and represent the customer voice across product and operations.
Key Responsibilities
• Lead BD and CS teams, including managers across new markets, enterprise, agency, and talent.
• Own acquisition → onboarding → renewal → expansion.
• Build and manage a robust pipeline of strategic opportunities.
• Strengthen customer health, reduce churn, and drive product adoption.
• Implement scalable processes, data-driven reporting, and cross-functional alignment.
• Partner with marketing, product, and operations on GTM and customer strategy.
• Act as a senior leader in the UK & Europe business.
Your Background
• Senior leadership experience across both Business Development and Customer Success.
• Strong commercial judgement with the ability to balance strategy and execution.
• Experience in SaaS, marketplace, platform, or B2B2C environments.
• Proven ability to manage managers and build high-performing teams.
• Hands-on operator who is comfortable in a fast-moving, scaling environment.
• Confident communicator, collaborative, and customer-centric.