IT Support Engineer / Multi-Site Support Technician
Location: Field-based across regional client sites + office support
Salary: Up to £31,000 + mileage + benefits
Type: Full-time, Permanent
Hemel Hempstead
The Opportunity
A growing Managed Service Provider is looking for an IT Support Engineer to join their technical team, supporting a range of multi-site customers across the region.
This role would suit someone with solid 1st / 2nd line experience who enjoys a mix of remote support, site visits and hands-on technical work. You'll support end users, maintain client infrastructure, and play a key role in delivering a high level of customer service.
A great opportunity for someone looking to develop their technical skills within a varied MSP environment.
Key Responsibilities
Support & Service Desk
1. Provide 1st / 2nd line support across hardware, software and user issues
2. Log, manage and resolve tickets within agreed SLAs