Job Title: Dispensing Optician / General Manager
Location: London & St Albans, Hertfordshire
Company: Black Eyewear
Website: www.blackeyewear.com
Employment Type: Full-Time
Step Into a Unique Role with a Standout British Eyewear Brand Black Eyewear, a design-led optical brand with a cult following and over 20 years of heritage, is looking for an experienced and motivated Dispensing Optician / General Manager to join our team across our London, St Albans and online ecommerce practices. This is a rare opportunity to blend clinical expertise, retail experience, and a passion for vintage-inspired eyewear in a hands-on, customer-facing role.
The Role
As a qualified Dispensing opticians and General Manager, you will be responsible for the overall day-to-day management of both physical locations and our global online store. You will work closely with the existing management and practice teams to maintain high clinical and customer service standards while driving sales and growth across all channels.
Key Responsibilities
* Oversee and manage the operations of our London and St Albans practices.
* Dispense eyewear and provide expert optical advice to customers.
* Lead and support in-store teams, ensuring smooth and effective operations.
* Manage and oversee eCommerce order fulfilment and customer service communication.
* Liaise with the customer experience and marketing teams to ensure brand consistency and support promotional campaigns.
* Contribute to marketing activities and in-store promotions.
* Uphold and communicate the brand’s unique identity, ethos, and values in every customer interaction.
* Analyse business performance, implement strategies to improve sales and streamline processes.
* Drive and direct the exploration and development of new service or product opportunities in line with the brand’s growth.
* Ensure compliance with GOC standards and other relevant optical regulations.
About You
* Qualified Dispensing Optician (GOC registered).
* Previous experience managing a practice or similar retail/optical environment.
* Comfortable directing team management or supervising day-to-day store functions.
* Strong leadership and organisational skills.
* Hands-on, self-starter, confident working independently and taking initiative.
* Passionate about eyewear, design, and providing exceptional customer service.
* Commercially aware with an understanding of eCommerce operations and customer experience management.
* Previous experience in optical glazing is a bonus.
* Comfortable working with the founder /current CEO and board to agree direction and execute accordingly.
Why Join Black Eyewear?
At Black Eyewear, we are not just selling glasses – we are sharing a design philosophy rooted in mid-century jazz culture and timeless style. As part of our close-knit team, you’ll work in a creative, collaborative environment where your input makes a difference, and your career can grow alongside the brand
How to Apply
Please send your CV and a brief covering letter explaining why you’re the right fit for Black Eyewear to accounts@blackeyewear.com