Vehicle Handover Manager
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Based in Orpington, Kent
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Independent Prestige Car Specialist Business
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Circa £30-34k Basic Salary + Bonus
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5 Day Working Week - Weekends Included on Rota Basis and occasional Late Start/ Finish
Monday Matters Recruitment is proud to be working exclusively with a leading independent prestige car specialist based in Orpington. With a reputation for excellence in both vehicle preparation and customer care, they are seeking a highly professional Vehicle Handover Manager to lead a small team of Handover Specialists and deliver an exceptional customer experience at the point of delivery.
This is a dual-role position that combines team leadership with a hands-on, customer-facing function, making it ideal for a confident automotive professional who can balance operational oversight with premium service delivery.
Key Responsibilities:
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Oversee and coordinate a small team of Handover Specialists, ensuring consistent standards of preparation and customer care
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Personally manage high-value customer handovers, delivering a polished, informative, and engaging experience
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Conduct final inspections and quality checks to ensure vehicles meet showroom standards prior to delivery
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Train, mentor, and support junior team members in delivering brand-aligned handover experiences
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Liaise with internal departments (sales, workshop, valeting) to manage vehicle readiness timelines
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Ensure all handover documentation, finance paperwork, and compliance requirements are completed accurately
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Resolve last-minute delivery issues and maintain post-handover follow-up processes
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Uphold a calm, professional demeanour, even under pressure, ensuring customer satisfaction at all times
Candidate Profile:
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Proven experience in a vehicle handover, delivery, or sales support role within the automotive sector
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Previous supervisory or team-leading experience, ideally within a customer-facing environment
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Strong interpersonal and communication skills with a customer-first approach
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Well-presented, articulate, and confident in delivering product feature demonstrations
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Excellent organisational abilities and attention to detail
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Comfortable managing multiple priorities and working cross-functionally
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Full UK Driving Licence (required)
What’s On Offer:
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Competitive base salary of £30,000 – £34,000
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Performance-related bonus scheme
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Opportunity to work with a high-quality prestige vehicle range
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Key leadership role in a close-knit, high-performing team
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Long-term progression and training within a respected independent dealership
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Positive, customer-focused working environment
Full vacancy details for this Vehicle Handover Manager role are available to registered candidates. Apply now with your CV to Beth Allen at Monday Matters Recruitment. Monday Matters Recruitment are specialists in the automotive industry and we’re here to make sure every Monday counts