Resident Manager (Property & Resident Experience)
Working pattern: 40 hours a week. 5 out of 6 days a week on a rota basis.
Overall Purpose:
Our story begins in 2013: Get Living started by creating its own industry, ‘Build to Rent’. Although we are now a much more mature company, our entrepreneurial spirit as strong as ever. We create brilliant, big-city neighbourhoods, each unique and compelling in their own right. Our vibrant communities connect people and create lasting social, environmental and commercial value.
To deliver the Get Living promise that makes the resident living experience rewarding (‘everything possible’), so they have the freedom and choice to live every city day to its full potential. This is in pursuit of ensuring Get Living neighbourhoods are optimally occupied and able to deliver required returns to shareholders.
Key Relationships:
Internal – Regional Director NMY, wider NMY team
External – Residents and customers, property management companies, third party suppliers
Key Responsibilities & Accountabilities:
* Work with Resident Managers team to achieve average occupancy level of 95%
* Work with team to deliver great customer service.
* Assist with booking in maintenance requests with in house and external maintenance.
* Ensure 100% accuracy of data recording on Yardi.
* To be the primary, customer facing representative of Get Living for all current and prospective residents, ensuring that they enjoy an exemplary experience from first enquiry to move-in, and on to an enduring and sustained residency experience thereafter
* To listen, to challenge and be ready to change things that raise expectations and set new living standards, working collaboratively with the wider Get Living team
* To meet set budgeted targets for occupancy and revenue, and customer satisfaction scores
* Ensure properties are ready for move-in and all required administration has been fully completed.
* Create accurate inventories and schedules of condition.
* Plan and undertake resident inductions, providing a fantastic move-in experience for our residents.
* Undertake pre-move out and move out inspections and manage the deposit release process for out-going residents.
* To create an environment that enables the General Manager of New Maker Yards’ to lead and define the overall resident proposition and deliver commercial performance.
* Dress and present show apartments.
* Play a leading role in organising and delivering events, social and community initiatives to support the SRM Property and Resident Experience.
* Handle incoming queries and provide excellent on-going support and aftercare to our residents.
* Accurately report and record all activity in line with Get Living controls, processes, and policies.
Qualifications & Experience:
* Previous property management experience
* Working with company processes, properties and legislation
* Excellent administrative skills, organised
* Excellent understanding of what makes good customer service
* Experience with problem solving, finding solutions
* Exceptional communicator at all levels, written and oral
* Solutions focussed
* Resilient
* A balanced approach to support and challenge
* Highly motivated with very high levels of integrity
* Organised, self-motivated and results driven
* Energetic and passionate about the role
* High standards with attention to detail in all aspects of the role (presenting apartments, cleanliness, health & safety)
* Proficient in Microsoft Office applications (Word, Excel, Outlook, etc)
* Collaborative, team player
ESG
Lead and promote ESG initiatives as well as identifying ways to improve sustainability goals.
Health and Safety
Get Living is responsible for providing a safe and healthy environment for all its employees, residents, commercial occupiers, service providers, and visitors who may be affected by its undertakings across its portfolio.
We are committed to continual improvement of performance, recognising the importance of investing in the health and welfare of its Employees by providing a physical and social working environment which is conducive to maintaining a healthy, fit and highly motivated workforce.
We encourage a positive health and safety culture by actively promoting occupational health and safety through the provision of information, training, instruction and supervision. Through ongoing consultation with employees, partners and suppliers everyone is enthusiastically involved in managing risk and ensuring that our sites are a safe place to live, work and visit.
Our Commitment
We are committed to creating a diverse environment and we are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender identity or expression, sexual orientation, national origin, genetics, disability, age or veteran status.
(Note - this is a summary of the main duties of this position. The Company reserves the right to require the role-holder to undertake such additional tasks or duties as may be within their capabilities and abide by all reasonable rules and instructions given by the Company).
Resident Manager (Property & Resident Experience)
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