We have an exciting opportunity for a Property Services Supervisor to lead our Damp, Mould and Condensation (DMC) service, ensuring safe, compliant and high‑quality outcomes for our customers. You will take ownership of end‑to‑end case management – from initial reports to surveys, works delivery and post‑inspection – making sure issues are resolved efficiently and "right first time". This is a key operational leadership role where you will manage contractors and staff, drive performance and ensure works are delivered on time, within budget and to the highest standards.
Responsibilities
- Reporting to the Property Services Manager, you will supervise operational teams and lead the delivery of the DMC service, ensuring all cases are managed effectively from start to finish.
- Manage and coordinate contractors, surveyors, and schedulers to deliver a seamless service.
- Monitor performance, quality and compliance.
- Carry out inspections and oversee remedial works.
- Manage escalated and complex cases, including complaints resolution.
- Drive continuous improvement, identifying trends and implementing service enhancements.
- Ensure excellent customer outcomes at every stage.
Qualifications
- Experience supervising staff and managing contractors in a repairs/maintenance environment.
- Strong knowledge of housing legislation and standards (e.g. HHSRS, Homes Act, Awaab's Law).
- Understanding of damp, mould and condensation processes and indicators.
- Experience delivering excellent customer service and building strong relationships.
- Ability to manage budgets and deliver value for money.
Desirable
- Housing qualification (CIH Level 4 or equivalent).
- IOSH or equivalent Health & Safety qualification.
- Relevant qualification or training in damp, mould and condensation management, or willingness to work towards this.
- Experience working within social housing.
Benefits
- 27 days holiday + bank holidays.
- Professional membership fees paid.
- Company sick pay scheme.
- Workplace pension with death in service benefit.
- Home office work payment.
- Medicash health plan (including dental & optical).
- Cycle to work scheme.
- Rewards & recognition programme.
- On-site parking.
- Employee assistance programme.
- Family-friendly policies.
About Ocean Housing Ltd
Ocean Housing Ltd is a not‑for‑profit, charitable registered provider of social and affordable housing, with a stock of over 4,700 properties throughout Cornwall. We are part of the Cornwall Homechoice "Choice Based Lettings" scheme. At Ocean we believe affordable housing is not just about the buildings, but about the people who turn them into homes. We provide a wide range of services to our residents, helping them to make the most of their homes and the communities they live in.
