Customer Service Advisor
Part Time 22.5 hours per week 3 full days including a Friday
10 month contract to cover maternity however this will go permanent for the right candidate.
We are recruiting on behalf of a leading national provider of fire and security solutions, trusted by thousands of businesses across the country. With many years of industry experience, this team prides itself on delivering exceptional service and high-quality, reliable systems. They are now looking to expand their customer service teams and are looking for individuals who are passionate about driving excellence.
Join them today as a Customer Service Advisor where you will receive a structured training plan and support!
Respond to customer inquiries via phone and email
Dealing with an inbound call in a fast-paced environment
Assist customers with varied queries and do your best to resolve as a 1st fix solution
Maintain accurate customer records and document all interactions
Collaborate with other departments to resolve customer issues promptly
Ensure customer satisfaction through positive, professional interactions
Liaise with engineers where necessary
Stay up to date with product knowledge, regulations and company policies
Apply now or contact (url removed) / (phone number removed)