Hyde House is offering a unique opportunity for someone with experience within the luxury hospitality sector to apply 5* service and hosting within a design led event space to achieve truly exceptional experiences for our customers at our Cotswolds venue.
We are looking for a passionate and enthusiastic individual to join our team, someone with energy and excellent attention to detail, to work within our wedding & event team. The ideal candidate will have exceptional customer service, an eye for detail and a professional attitude.
Responsibilities:
* Working with couples over the full planning process from enquiry to the wedding day including viewings, creating wedding function sheets, hosting planning meetings, organising tastings, hotel bedroom allocations, table plans and final invoicing.
* Taking pride and care for the appearance of the venue.
* Good knowledge of our products, services and facilities.
* Hosting viewings and planning meetings.
* Being the first point of contact for customers and guests on-site, along with communication on email and over the phone.
* Hosting couples, guests and suppliers.
* Overseeing the 20-bedrooms onsite, including guest arrival and departure.
* Working to event and office procedures.
* Attending training sessions and meetings as required, including off site.
* To have clear understanding of and work to the back office administrative procedures.
* Understanding emergency protocol for the venue and adhering to Health & Safety procedures.
* Working closely with the team in following up all enquiries, chasing deposits, terms and conditions, bedroom allocations and provisional bookings.
* Responding to planning questions in a timely and professional manner.
* Assisting event delivery where required.
Requirements:
* Minimum 1 year of experience in a wedding venue working in a sales and planning role.
* Exceptional customer service.
* Pride and care in presentation and excellent attention to detail.
* 45 hours per week Monday-Friday/Weekends
* Ability to work flexibly including weekends and evenings.
* Annual Leave - 28 days per week including Bank Holidays
* Proficiency in MS Office.
Job Types: Full-time, Permanent
Pay: Up to £30,000.00 per year
Work Location: In person