Job Description
Job overviewPlease note, at this stage, the role is open only to internal staff (including NHSP and Agency staff currently on placement within our organisation) and staff substantively employed within Kent and Medway NHS Trusts and the Kent and Medway Integrated Care Board (ICB). Any individual who is at risk of redundancy will be given priority, provided they meet the essential criteria.We are looking for an Administrator to join our team in Ashford & Canterbury. Our administration offices are busy places and our clinical teams rely on our teams to provide an efficient, effective service to support them in delivering the very best care to our patients.This is a full time role, worked Mon-Fri 9-5.
The role is based over Ashford & Canterbury.Ideally, you’ll be educated to GCSE in Maths and English or equivalent and NVQ Level 2/RSA2 or equivalent. You’ll either have past customer service experience, or, a brilliant understanding of what makes a great service experience. Confident, professional, organised and with a keen eye for detail; you’ll be at home speaking with our patients and making sure that your work is of the very highest quality.Main duties of the job- With experience in MS Office, you’ll know your way around Outlook, Excel & Word, and previous audio typing experience is a bonus.
Able to stay calm and professional at all times, you’ll always make sure that you put the needs of our patients at the fore.- Printing information in spreadsheet or report format as required- Likely to process confidential information- Booking of appointments - Arranging and minuting meetings - Diary management- Ordering of stationery and other supplieWorking for our organisationWe are the Kent and Medway Mental Health NHS Trust. We care for the mental health and wellbeing of people across Kent and Medway. Our teams support adults with a wide range of mental health needs.
Because we cover the whole county and both hospital and community settings, we can make care more joined up and easier to access for the 1.8 million people of Kent and Medway. Rated ‘Good’ by the CQC, we care for over 2,000 people in our hospitals and 54,000 in the community each year.Our vision is simple: We are here to help communities not just live with mental illness, but live well. It’s why we’re passionate about working with communities to make mental health care better for everyone.
And everything we do is guided by our values caring, inclusive, curious and confident.Join us - if you share our passion for better mental health care and want to be part of a team that's doing well together.Detailed job description and main responsibilities• High-quality admin services are vital for ensuring the smooth running of our service; you can expect your days to be full of variety and challenge - some of the responsibilities for the role are listed below:• Data entry eg inputting of information such as new referrals and updating of progress notes, results of tests or questionnaires • Checks relevant systems eg RiO for clinic appointment lists• Liaising with other internal departments • Photocopying• Preparation of variety of documents and correspondence from digital dictation or notePlease refer to the attached job description for the full details on the responsibilities and person specificationPerson specificationQualificationsEssential criteria- Educated to NVQ level 2 or equivalent- A-C Grade GCSE in Maths or equivalent- A-C Grade GCSE in English or equivalentDesirable criteria- RSA 2Skills and KnowledgeEssential criteria- Strong Customer Service skills- Keyboard/ typing skills- Experienced in MS Office- Strong attention to detail- Understanding of GDPR/ data protectionDesirable criteria- Experience of working in the NHSExperienceEssential criteria- Previous customer service focused role- Previous administration experience