Job Description
1st Line IT Support Engineer (Entry Level)
Location: Wimborne
Full-time | Permanent
Salary: £23,000 - £25,000
About the Role
We’re looking for an enthusiastic 1st Line IT Support Engineer to join our clients growing team. This is an entry-level position — perfect for someone with a genuine interest in IT who’s eager to learn.
Key Responsibilities
* Provide first-line technical support to users via phone, email, and in person
* Log, track, and resolve IT support requests efficiently
* Troubleshoot basic hardware, software, and network issues
* Escalate complex problems to senior engineers when needed
* Assist with setting up laptops, desktops, mobile devices, and user accounts
* Deliver excellent customer service to colleagues and end users
About You
* Genuine passion for IT and technology
* Strong problem-solving skills and a willingness to learn
* Excellent communication skills with a friendly, approachable manner
* Team player who can follow processes and adapt quickly
* Previous IT experience or knowledge is a bonus, but not essential
What We Offer
* Full training and ongoing support to build your IT career
* Clear progression opportunities within the IT team
* Supportive and friendly work environment
How to Apply
If you’re ready to kickstart your career in IT, we’d love to hear from you!