Overview
The post holder will be responsible for the delivery of Outpatients Clinics working collaboratively with all divisions to ensure all national targets and departmental KPI's are delivered.
Contribute to the continual review and evaluation of all administrative systems, procedures and associated policies in order that improvements and developments can be made.
The post holder will carry out their duties in such a way as to make a direct and positive contribution to the organisation of the work, supporting the organisation in achieving the vision of excellence in everything we do by promoting equal opportunities, fairness, quality and inclusion through best practice, working, monitoring, training and evaluation.
Responsibilities
* Operationally lead department’s/ division’s systems: responsibility for daily management of staff ensuring effective administrative running of the service in terms of both systems and equipment, including implementation and maintenance of office/related issues to ensure delivery of service.
* Use initiative to ensure patients are cashed up and re-booked in line with local and national access targets.
* Work in the Outpatient environment supporting the Access Manager to provide a professional, efficient and effective service for a variety of Outpatients Clinics, ensuring KPI’s are maintained. Identify where capacity cannot be utilised and escalate as appropriate.
* Maintain and update reports within the department.
* Undertake IPDR and 121 sessions within the Reception Team.
* As Team Leader for the Outpatient Reception Team, manage the duties and demands of the team ensuring local targets and KPI's are met.
* Adopt a flexible approach due to frequent short notice demands upon the team and proactively manage effectively. Ensure recruitment and staffing levels are maintained.
* Ensure staffing levels are maintained to provide continued service delivery and that daily business can be completed with KPI’s maintained.
* Monitor and maintain booking utilisation.
Additional information
This advert closes on Monday 1 Sep 2025.
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