Salary: £30,000 - 30,000 per year Requirements: Experience with Microsoft Office 365 components such as SharePoint Online & OneDrive for Business Well-developed technical skills, especially in advanced troubleshooting Experience administering a Microsoft 365 tenancy (desirable) Understanding of the Power Platform toolset (Power Apps, Power BI, Power Automate) (desirable) ITIL qualification - beneficial Knowledge of IT security protocols, processes, policies, and standards Proven ability to write technical documentation like Runbooks and How-to Guides Excellent written and oral communication skills, able to engage with both technical and non-technical audiences Responsibilities: Manage the resolution of incidents and service requests within the Productivity space, including SharePoint, OneDrive for Business, Project Online, and the Power Platform Support the delivery of technological changes across Microsoft 365 Assist with service improvements and identify opportunities to reduce environmental impact Collaborate closely with other IT teams to deliver excellent IT services Contribute to solutions ensuring they are fit for purpose and provide optimal value for money Maintain Productivity services to architectural and technical best practice specifications Act as a stakeholder in the release process for new updates affecting services in production Produce high-quality documentation to promote knowledge sharing across Productivity services Develop and maintain collaborative relationships with peers, stakeholders, and colleagues Technologies: Cloud Support ITIL Microsoft 365 Office 365 Power BI Security SharePoint DevOps More: We are a cloud-focused, friendly, and dynamic team located in Newquay, Cornwall, UK. We are seeking an IT Productivity Engineer to ensure the smooth operation of our productivity services and drive continual service improvement. Our benefits include hybrid working with a minimum of 5 days in the office per month, 30 days of holiday plus up to 8 public holidays (pro-rata), sick pay, and discretionary Christmas closure days. We also offer a contributory pension scheme, life assurance cover, free onsite parking, and an annual leave purchase scheme. last updated 14 week of 2026