As Visits & Events Supervisor, you will lead the day‑to‑day planning, preparation and delivery of visits and events hosted in our Visitor Centre at our Trowbridge head office. At the heart of apetito | Wiltshire Farm Foods’ proposition is our great food, and the core of this role is making a real difference by showcasing our food and our people with pride, professionalism and attention to detail.
Our Visitor Centre hosts guests several times a week, from specialists such as Facilities Managers and Dietitians to senior decision makers, partners and stakeholders. You will be the operational lead for the Visitor Centre experience, ensuring every visit is well planned, professionally hosted and delivered to a consistently high standard, with brilliant coordination behind the scenes.
This role is hands‑on and delivery‑focused, with accountability for logistics, administration and standards. It also includes line management of the Visits & Events Assistant, with a clear expectation that you will be an empowering, supportive people manager who builds confidence, capability and reliability through clear ways of working, coaching and follow‑through.
At apetito | Wiltshire Farm Foods, we are on an ambitious journey. With bold growth targets ahead, how we welcome customers, prospects and stakeholders into our business, and the experience they leave with, plays a critical role in helping us succeed.
Most importantly, you will help ensure every guest leaves with a brilliant impression of apetito | Wiltshire Farm Foods, and a clear understanding of how we make a real difference.
This is a full‑time role. Some visits and events may start earlier or finish later than standard hours, so flexibility around core office hours is required. Occasional UK travel and overnight stays will also be required to support event delivery.
apetito | Wiltshire Farm Foods is the UK’s leading food supplier to the health and social care sectors serving more than 1,300 care homes, health care and education settings.
Our meals are expertly crafted by our dietitians and chefs, and then frozen to lock in the goodness.
Wiltshire Farm Foods, our sister company, is the UK’s largest ready meal supplier cooking and delivering over 330 different delicious frozen ready meals across the UK.
Responsibilities
* Visitor Centre experience leadership: Own the end‑to‑end experience for customers, prospects and stakeholders visiting our Trowbridge site, ensuring every visit is smooth, professional and aligned to our high standards, brand, proposition and purpose.
* Visit planning and coordination: Lead visit planning and administration including agendas, host and presenter coordination, room scheduling, pre‑visit communications and on‑day logistics, ensuring internal stakeholders are briefed and prepared.
* Hosting and delivery: Host visits and events, welcoming guests, setting the tone, managing timings and ensuring the Visitor Centre is consistently clean, tidy, well‑presented and showcasing the business at its best. Continually improve the space and supporting processes to raise standards and consistency.
* Food and meal preparation: Plan, cook, present and serve meals across the apetito | Wiltshire Farm Foods portfolio, maintaining high standards of food safety, cleanliness and presentation, and showcasing the quality and breadth of our proposition.
* ‘Kitchen West’ visitor experience development: Support the development of future visitor experiences at our new ‘Kitchen West’ factory, helping shape the guest journey and practical hosting requirements including layout, equipment, routines and ways of working.
* Line management and team development: Line‑manage the Visits & Events Assistant, setting clear expectations and priorities, creating structure and accountability, and coaching day‑to‑day performance to build confidence and consistency over time.
* Standards and continuous improvement: Maintain and improve visit processes, tools and ways of working to continually raise quality, acting as the single point of truth for how visits are delivered.
* Technology and troubleshooting (in partnership with IT): Build strong working knowledge of Visitor Centre technology (screens, presentation systems, video conferencing and connected devices), coordinate with IT to resolve issues, and embed routines so visits run seamlessly.
* Internal events support: Support delivery of key internal events including conferences, leadership meetings, inductions and wider engagement moments, ensuring high‑quality experiences and hospitality.
* Stakeholder collaboration: Work closely with Brand & Communications and wider business colleagues to align hosts, content and logistics, building trusted relationships and ensuring visits support commercial and reputational priorities.
* Wider business support: Contribute to wider Brand & Communications activity as needed, supporting cross‑functional projects and remaining flexible during peak periods.
Essential
* Demonstrable experience delivering high‑quality customer, hospitality or events experiences in a fast‑paced environment.
* Strong organisational skills, with the ability to manage multiple visits, stakeholders and deadlines with attention to detail.
* Experience supervising a small team, with the ability to coach, motivate and build confidence through clear expectations.
* Confident, professional communicator, comfortable hosting and building relationships face‑to‑face and digitally.
* Proven ability to take ownership, create structure and ensure reliable delivery through strong follow‑through.
* Strong IT literacy, particularly Microsoft Outlook, Teams and Word, with confidence using tech in meeting and presentation environments.
* Guest‑obsessed and quality‑driven: Holds a high bar and takes pride in getting the detail right, every time.
* Calm and organised under pressure.
* Empowering supervisory style: Brings structure, clarity and confidence through coaching, support and accountability.
* Proactive and solutions focused: Sees what needs doing, takes ownership, and drives issues to resolution.
* Collaborative partner: Builds trusted relationships and works well with a wide range of colleagues and stakeholders.
* Demonstrates integrity, care and accountability, consistently role‑modeling our purpose to make a real difference.
Desirable
* Experience working in a commercial kitchen or delivering food service in a professional setting.
* Food hygiene qualification.
* Experience of operational process improvement, creating checklists, templates and standards.
* Driving licence.
* Competitive salary – accredited Living Wage employer.
* 25 days holiday per year, plus bank holidays.
* Option to purchase up to 5 additional days holiday per year.
* Discretionary annual bonus scheme.
* Pension scheme – employer matched contributions up to 4 %.
* Life assurance scheme worth at least 1× annual salary.
* Subsidised canteen.
* Free parking.
* Free turkey or voucher at Christmas.
* Apetito perks scheme including salary sacrifice options and retail discounts.
As a family‑owned business, we take great pride in being a company that makes a real difference and is dedicated to creating outstanding meals to be proud of.
We develop a range of products designed to enhance health and well‑being for all our customers.
We are driven by a passion for service and dedicated to feeding some of the UK’s most vulnerable people.
We proudly support British food and farming, focusing on using the best ethical and sustainable produce in alignment with our goal to reach Net Zero by 2040.
Our ethical standards are recognised by the ETI and we are an accredited Living Wage employer.
Learn more about apetito’s commitment to a more sustainable future.
We embrace inclusion, empowering individuals from diverse backgrounds.
Our commitment to making a real difference extends to customers, communities, and staff and we’re on a mission to build an inclusive workplace where everyone reaches their full potential.
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