Overview
Location: Milton Keynes
Salary: £28,306.23 per annum (£15,984.53 pro‑rated)
Contract: Part-time Fixed Term Contract until February 2026
Hours: Saturday & Sunday 08:00-20:00 – Office Based
Employer: Mears Group plc – a provider of repairs and maintenance, and regeneration services across the UK. We work with local authorities, Arm’s Length Management Organisations and Housing Associations.
About The Role
As a Customer Service Advisor, no two days are the same. The ideal candidate will be outgoing, hardworking, organised, reliable, and possess good time management and problem-solving skills. Based at our Milton Keynes branch you will be part of a local team supporting high standards of customer service across housing properties, while ensuring best in class customer service and compliance with safety, quality and cost control standards.
Key Responsibilities
* Handle all repair and/or non-repair queries in a professional and timely manner, ensuring all appointments are booked in line with contractual commitments
* Accurately diagnose repairs by using the branch operating system
* Maintain a customer focused approach by communicating professionally with all service users, clients, and both internal/external stakeholders
* Record and respond to all communication in line with standard operating procedures, including updates regarding ongoing work and liaising with colleagues to provide accurate information on time
Role Criteria
* Previous experience in customer service
* Ability to handle complaints and challenging situations
* Excellent written and verbal communication skills
* Good grasp of the English language, written and verbal
* Ability to work alone and as part of a team
* Good telephone manner
Desirable: call centre experience, background in repairs, and knowledge of Microsoft
Benefits
* 25 days annual leave plus bank holidays
* Annual Mears Fun Day
* Volunteering Leave to undertake paid volunteering in the community
* Staff perks with Mears Rewards – discounts on groceries, holidays, eye test vouchers, Share save scheme, and more
* Family friendly policies
Additional Information
All roles require entitlement to work within the UK; visa sponsorship is not offered.
Roles are subject to relevant DBS/Security checks either before or upon commencement of employment.
Apply
Apply below or contact Olivia Elias (olivia.elias@mearsgroup.co.uk) to discuss your application.
We are committed to fostering a diverse and inclusive environment and are a Disability Confident employer, valuing individuality and equal opportunities for all. We proudly support the Armed Forces Covenant and hold related recognitions and awards.
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