Location: Bristol (Hybrid - must be in the office 2 days a week)
Contract Type: Full-time, Permanent
About Best Practice Network
At Best Practice Network, we believe every child, regardless of their background, deserves an excellent education.
We support and develop the educational professionals who work alongside children and young people, empowering them to be the very best they can be. Through apprenticeships, professional development programmes, and the Department for Education's "Golden Thread" pathway-from trainee teachers to executive leaders-we help transform lives through education.
We are a friendly, Department for Education-accredited and Ofsted-rated Outstanding training provider, recognised for our collaborative culture, adaptability, and commitment to making a meaningful difference in the education sector.
Our people are at the heart of everything we do. As a result of our continued success and growth across the UK and internationally, we are looking for an experienced and proactive eLearning Team Leader to join our team.
About the Role
As an eLearning Team Leader, you will take ownership of designated programme areas, ensuring the effective delivery and continuous improvement of our digital learning support services.
You will lead a small team of eLearning Coordinators, oversee learner-facing systems and processes, and work closely with colleagues across programme delivery, data, IT, and transformation teams to deliver an exceptional learning experience.
This is an exciting opportunity for someone who thrives in a fast-paced environment, enjoys solving complex problems, and is passionate about using technology to improve education outcomes.
Key Responsibilities
Programme Ownership and Delivery
- Lead and manage allocated programme areas, ensuring e-learning support is effective, consistent, and scalable.
- Oversee second-line support activity, resolving complex issues and escalating where appropriate.
- Ensure learning platforms and participant-facing systems, including Canvas, e-portfolios, CRM systems, diagnostic tools, and Bud, accurately reflect programme requirements and learner access.
- Coordinate the setup and maintenance of digital learning environments and resources.
- Provide guidance, quality assurance, and task prioritisation for eLearning Coordinators.
- Monitor operational risks, capacity concerns, and systemic issues, escalating to the eLearning Manager as required.
- Maintain and improve standard operating procedures to ensure efficiency and consistency.
Digital Learning and Learner Support
- Coordinate digital skills support for learners across allocated programmes.
- Organise and support the delivery of group and one-to-one digital skills sessions.
- Maintain learning resources, session plans, and guidance materials.
- Monitor learner feedback and identify trends impacting engagement and progression.
- Ensure all support activities align with safeguarding, accessibility, and professional standards.
Systems, Processes and Continuous Improvement
- Design, review, and improve processes that underpin e-learning delivery.
- Develop an understanding of data flows across systems to support accurate reporting and informed decision-making.
- Identify opportunities to improve system use, reduce risk, and increase operational efficiency.
- Collaborate with Data and Transformation teams to support process improvements, user testing, and successful implementation of new solutions.
- Promote a "build once, benefit all" approach to continuous improvement.
Leadership and Collaboration
- Build strong relationships with Programme Managers, tutors, facilitators, IT, data, compliance, and support teams.
- Act as the first point of escalation for process improvement requests and system issues.
- Present risks, recommendations, and solutions to the eLearning Manager and wider stakeholders.
- Line manage and develop a small team of eLearning Coordinators.
- Support the implementation of consistent operational standards across all programme areas.
About You
We are looking for someone who is:
- Reliable, professional, and highly organised.
- Experienced in administration, education, training, customer service, or a related environment.
- An excellent communicator with strong written and verbal skills.
- Confident prioritising competing demands and managing workloads across multiple stakeholders.
- Comfortable working in a fast-paced, evolving environment.
- Highly IT literate and quick to learn new systems.
- A proactive problem-solver with a passion for continuous improvement.
- Confident engaging with colleagues at all levels, including senior leadership.
- Experienced in supporting change initiatives and embedding new ways of working.
- Skilled at collaborating with business analysts, project managers, and technical specialists.
Desirable Experience
Experience in one or more of the following areas would be advantageous:
- Learning management systems, such as Canvas.
- Education, training, or professional membership organisations.
- Customer relationship management (CRM) systems.
- Setting up and supporting online meetings or virtual training sessions.
What We Offer
- 28 days' annual leave, increasing by one day for each year of service up to a maximum of 33 days, plus bank holidays.
- Health Cash Plan, including access to a private GP following successful completion of probation.
- Life insurance from day one, covering up to four times your salary.
- Employer pension contributions after three months.
- Flexible benefits package, including options to purchase additional annual leave, dental cover, enhanced healthcare, cycle-to-work schemes, gym memberships, electric vehicle schemes, and payroll giving.
- Ongoing learning and development opportunities.
- Three paid volunteer days each year, including two dedicated to education initiatives.
Our Commitment to Inclusion
We are committed to creating an inclusive workplace where everyone feels valued, respected, and empowered to thrive. We actively encourage applications from individuals with diverse backgrounds, experiences, and perspectives.
At Best Practice Network, your voice matters, your ideas are valued, and your individuality is celebrated.
Together, we can build brighter futures through education.
Additional Information
Employment offers are subject to satisfactory pre-employment checks, carried out in line with current legislation and guidance.
Applicants must have the right to work in the UK. Please note that we are unable to offer visa sponsorship for this role.
