Could you help us ensure the efficient running of the revenues and benefits systems, including managing over £250m in payments? We’re looking for an organised and motivated individual to join our systems team — a key part of the Council’s Revenues and Benefits service.
Supporting the Council Tax and Business Rates, Benefits & Financial Welfare, and Corporate Debt teams, you’ll help to administer and develop the Revenues and Benefits IT systems and maintain effective financial controls. You’ll also help to identify and implement improvements to systems and processes to ensure both operate in the most efficient manner.
Key Responsibilities
* Ensure the accurate and timely collection of Direct Debit payments, payment of benefit, and production of bills and recovery notices, in accordance with legislation.
* Develop, implement and update procedures and controls to meet the audit framework and liaise with accountants and auditors to assist with their work.
* Administer and develop the existing NEC systems and other associated systems in use within Revenues and Benefits, including testing and implementing new software releases.
* Identify opportunities for new or improved systems, processes and procedures, project manage the implementation of any such systems and design associated procedures.
* Contribute to service plan objectives and participate in performance appraisals and development activities.
* Promote diversity, inclusion, and health and safety standards across all aspects of the role.
What We Are Looking For
* Experience of systems administration within a Benefits, Council Tax and Business Rates environment
* Experience of financial controls and reconciliations – including multiple large financial transactions.
* Educated to A-level or equivalent
* Excellent ICT skills in the use of Microsoft Word, Excel and Outlook
* Experience of working under pressure to meet strict deadlines
* Good attention to detail
* Excellent communication and interpersonal skills.
* Understanding of GDPR, equality and diversity, and safeguarding responsibilities.
The successful post holder will be subject to a Standard DBS check.
This role is at level A, with opportunities to progress to levels B and C. The position is fully covered by our Career Progression Frameworks and follows the standard Medway Council salary band.
Medway Council is not able to provide a Certificate of Sponsorship; candidates must already possess the right to work in the UK.
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