Job Description
Clear, well‑designed communication makes a real difference to how people experience financial services. As a Customer Communications Executive, you’ll help ensure customers receive the right information at the right time, in a way that is easy to understand and genuinely supportive.
You’ll play a key role in shaping written communications across the customer journey, balancing clarity, compliance and customer needs. Working closely with subject matter experts and colleagues across the business, you’ll contribute to communications that help customers feel informed, respected and confident in their decisions.
We welcome applications from people of all backgrounds and experiences and are committed to creating an inclusive environment where everyone can do their best work.
What you'll be doing:
* Writing, reviewing and improving customer communications across the full customer and product lifecycle
* Applying clear structure, tone of voice and messaging hierarchy to make information easy to understand
* Collaborating with subject matter experts and stakeholders to develop and approve customer communications
* Managing and maintaining communications through regular review and expiry cycles
* Supporting mailbox management, reporting and core team processes to ensure continuity
* Keeping vulnerable customers front of mind when shaping communications and journeys
* Using insight, data and feedback to continuously improve customer understanding and outcomes
* Supporting digital and transformation initiatives to modernise customer communications
Who we're looking for:
* Strong written communication skills with a high level of attention to detail
* Good organisational skills and the ability to manage multiple pieces of work at once
* Experience writing customer‑facing communications across digital and/or print channels
* An understanding of how tone, structure and clarity influence customer experience
* Confidence working with stakeholders and contributing constructively as part of a team
* An interest in customer journeys and making complex information easier to understand
* Comfort working with systems, templates and data‑driven communications
* Experience in insurance, financial services, marketing or copywriting is helpful but not essential
Whatever your role, we reward performance and behaviour with a package that looks after all the things that are important to you. Here are some of the benefits we offer:
* The opportunity to participate in our annual, performance -related bonus plan and valuable share schemes
* Generous pension contribution
* Life assurance
* Healthcare Plan (permanent employees only)
* At least 25 days holiday, plus public holidays, 26 days after 2 years’ service. There’s also the option to buy and sell holiday
* Competitive family leave
* Participate in our electric car scheme, which offers employees the option to hire a brand-new electric car through tax efficient salary sacrifice (permanent employees only)
* There are the many discounts we offer – both for our own products and at a range of high street stores and online
* We’re creating net‑zero carbon workplaces by 2030 by investing in our sustainable, modern offices across the UK, all designed to bring people together and elevate the in‑person experience
Additional Information
At L&G, we believe it's possible to generate positive returns today while helping to build a better future for all.
If you join us, you’ll be part of a welcoming, inclusive culture, with opportunities to collaborate with people of diverse backgrounds, views, and experiences. Guided by leaders with integrity who care about your future and wellbeing. Empowered through initiatives which support people to develop their careers and excel.
We care passionately about outcomes rather than attendance and are therefore open to discussing all kinds of flexible working options including part-time, term-time and job shares. Although some roles have limited flexibility due to customer demand, we accommodate requests when we can.
It doesn’t matter if you don’t meet every single criterion in this advert. Instead, think about what you excel at and what else you can bring in terms of strengths, potential and connection to our purpose.