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Job Details
* Position: Reception Manager - Days, Full Time
* Contract Type: Permanent
* Hours: 39 hours per week
About the Hotel
The Royal Horseguards is a stunning 5-star hotel overlooking the River Thames, near The Embankment and Trafalgar Square. It features 282 bedrooms, a restaurant, bar, terrace, and exceptional banqueting facilities at One Whitehall Place, one of London's prestigious conference venues.
The Role
Are you a manager who prioritizes your team and guests? Do you listen and respond to their needs? Can you oversee the Front Office team and ensure an exceptional guest experience? We are looking for a leader with excellent leadership skills, a proven track record of results, and the ability to manage Reception, Guest Relations, and Nights. You will collaborate with other departments to provide a seamless experience, lead training and development, drive sales, manage budgets, and handle challenging guest issues.
What We Look For
* Creative and inspiring leadership
* Attention to detail
* Passion for guest service
* Excellent communication skills
* Analytical skills
* Knowledge of Opera (advantageous)
Benefits
* Development opportunities
* Discounted hotel rates
* Interest-free season ticket loans (conditions apply)
* Employee Assistance Program
* Pension and Healthcare schemes
* Wagestream access
* Paid volunteering days
* Recommend a Friend scheme
* Qualifications up to Level 7 (Master's Degree)
* Retail and service discounts
* Recognition programs
Additional Information
* Seniority level: Mid-Senior level
* Employment type: Full-time
* Job function: Management and Manufacturing
* Industry: Hospitality
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