The Valuation Office Agency (VOA) are the public sector’s property valuation experts and advisers with a vision to be a world‑leading provider of public sector valuations.
Our work is vital to the collection of over £60 billion of revenue which goes back into communities, touching every citizen and every business across England and Wales.
We champion the values of professionalism, integrity, respect and innovation.
We are committed to providing a collaborative and supportive working environment that encourages every colleague to contribute, grow and excel together.
Role Overview
EO Caseworkers are at the heart of our Council Tax Team, playing a vital role in shaping the quality and efficiency of our service. You’ll be hands‑on with meaningful Council Tax casework, helping to improve performance, solve problems and support colleagues across the team.
Key Responsibilities
* Undertake Council Tax casework, including new entries to the list, deletions, reconciliations and processing these using the Valuation Operating System (VOS).
* Carry out property inspections within the Council Tax National Team, ensuring that strategic targets are achieved.
* Liaise directly with customers in writing, over the phone and face to face.
* Work within current legislation, organisational policy and guidelines to conduct robust research of a case and potential inspection of a property.
* Attend Valuation Tribunal Hearings as expert witness, representing the Listing Officer.
* Travel to property inspections across the country on a weekly basis, blending office attendance and working from home. The role may be remote or in person, and occasional overnight stays may be necessary but are not a regular requirement.
Proud member of the Disability Confident employer scheme.
Jobs are provided by the Find a Job Service from the Department for Work and Pensions (DWP).
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