As a Technical Support Associate, you’ll be part of a team committed to providing technical support to our customers. Your role will focus on assisting hearing care professionals with product and software-related inquiries — primarily over the phone, but also via email, web forms, and occasionally in person. You’ll collaborate closely with our Audiology and Customer Service teams to troubleshoot issues and provide expert guidance, ensuring our customers receive exceptional support and maintain confidence in Sonova’s solutions.
Key Responsibilities
* Handle technical product enquiries, issues and troubleshooting for hearing care professionals quickly and effectively
* Support internal colleagues with technical queries or issues
* Provide assistance with fitting software and Noah system
* Provide audiological advice on hearing instrument fittings in collaboration with the wider Audiology team
* Engage in continued professional development to ensure up-to-date clinical, product, software and industry knowledge
* Occasionally carry out soak testing and product fault testing via Sonova Service Center
* Attend and assist with new launches and regular training sessions for internal and external customers
Your Profile
* Experience in audiology or hearing instruments industry
* Strong communication and interpersonal skills with the ability to present information and resolve conflicts effectively
* Ability to work independently on initiatives while supporting other team members, and to manage multiple tasks and priorities effectively
* Analytical mindset with the ability to interpret technical data and think conceptually
* Reliable, conscientious, and result oriented
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