If you enjoy connecting with people and making a difference, a career in Customer Service within our Branch Network could be a fantastic opportunity for you. As one of the largest and most impactful teams at YBS, our Branch Network plays a vital role in shaping the success of our organisation. Were always looking for ways to enhance the customer experience, improve efficiency, and explore new ideas. And as we embark on an exciting digital transformation, the future is full of possibilitiesfor us and for you.
About the Role
As a Customer Service Advisor, youll:
Build meaningful relationships with our members and help them find the right products and services to support their goalswhether thats saving for a special trip, buying a first home, or planning for the future.
Communicate confidently across multiple channels, including in-branch, over the phone, and online, to support members with their accounts.
Focus on doing whats right for our memberswithout the pressure of sales targets.
Each YBS branch has its own unique character and strengths, making every location a special place to work. Heres what the hiring manager says about our Selby Branch.
The Selby branch is located in the heart of a busy market town which is easily accessible by train and has a regular bus service to all surrounding villages, towns and cities.
The Selby team are friendly, passionate about our customers and dedicated to providing the best customer outcome on every occasion. We see lots of regular customers who we love getting to know along with welcoming and encouraging new customers to our branch.
About You
You dont need a background in financial services or years of customer service experience. What matters most is your mindset and values. Were looking for someone who:
Is motivated to go the extra mile for colleagues and members, contributing to shared goals.
Thrives in dynamic environments and embraces change with curiosity and positivity.
Values diversity and understands the importance of different perspectives, experiences, and skills.
Shows empathy and emotional intelligence, creating a welcoming and supportive atmosphere for everyone.
Builds strong, respectful relationships with members and teammates.
Has a growth mindset and is eager to learn through our training and development opportunities.
Is confident using digital tools and open to learning new technologies.
Is committed to personal development and staying future-ready.
About Us
At YBS we dont have shareholders, we have members. We care about people and that includes you. So here, youll be respected for who you are, youll be able to bring your whole self to work, and youll have everything you need to build a long and rewarding career.
Flexibility. We offer a range of flexible working options without unsocial hours, which can help you find a healthy work-life balance. Whether its finishing early for an appointment or fitting your studies and hobbies in around your working hours, we can help make it work for you. Were happy to talk flexible working and you can reach out to us anytime during the recruitment process to discuss this.
Development. We want you to feel challenged here. Whatever your ambitions, were committed to helping you develop your skills and move ahead in your career journey. From day one, well set you up for success with a brilliant induction and full training plan, all designed to get you up to speed quickly.
Inclusivity. Were passionate about creating an inclusive environment where everyone is welcome and able to be themselves. If youll go the extra mile to help our members, youll fit right in and feel you belong here.
About our Benefits
We offer lots of fantastic rewards that you can make the most of in and out of work, including:
Holiday. Youll get 25 days plus Bank Holidays, as well as the option to buy up to a further 5 days.
Bonus. At YBS we work collaboratively and share in our success together, so when we reach our goals were all rewarded with an on target bonus of 7% of eligible pay (with the opportunity to earn up to a maximum 15%).
Pension. We know how important it is to save towards the future, thats why well contribute up 11% into your YBS pension.
Healthcare. Health and wellbeing are an important part of life at YBS, when you join us youll have access to a range of health benefits to suit your life including private medical insurance, dental and healthcare plans.
My Benefits. When you join YBS youll have access to our self-service benefits portal, where you can access a range of retail, hospitality and health discounts
Ready to apply?
Great with people? Then we think it would be great to meet you. Apply now.
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