Description What if you could shape a career as unique as you? At WSP, you can always find opportunities to grow and do what matters to you. Make the most of our global reach to discover new challenges and chances to work with diverse, talented individuals who will help you expand your horizons. A little more about your role… Reporting to the Service Line Director (SLD) or Head of Discipline (HOD), the Operations lead is a member of the Service Line Leadership team and will form part of the Sustainability Advisory Discipline Senior Leadership team Acts as a partner and delegate/proxy for the SLD. Manages the Service Line operational structure (including Management Services support functions) and approach to deliver their accountability for the operational excellence pillar and budget performance to deliver budget targets. Implements action plans to deliver market leading Operational, SHEQ and budget performance. Chairs and drives monthly and quarterly reviews of performance in the Service Line and provides support to the SLD in reporting, in line with the UK requirements. Develops and manages risk and opportunity registers for the Service Line. Ensures regular overview and balance between workload, utilisation and resources across the Service Line. Promotes a culture of operational excellence, delivering synergies and improvements including the sharing and embedding of project delivery and operational best practice across the Service Line. Establishing strong and positive relationships with discipline leaders, teams and project leaders. Oversee discipline budget preparation and delivery working towards stretch targets, with key shared metrics being Net Revenue, Operating Margin, EBITDA and DSO. Focus on maximising operational performance from our complimentary resource centres, including managing Project Co-ordinators supporting the Service Line Directly engages in decisions and bid winning strategies on High Risk/ Important prospects including market benchmarks, competitor knowledge and positive commercial strategies. Ensuring client engagement and relationship plans are being delivered and directly engage in client key accounts. Build relationships with Clients and add value through direct engagement on projects and interactions. Ensure plans in Digital, Standardisation, Simplification, Innovation, Project Management and Operational Process are developed and deliver enhanced value to clients and to WSP. Delivery – of a personal utilisation target of 30%; adding value for key projects and clients. Key Stakeholders: Rachael Cox – Service Line Director (SP&C) Afshan Rasheed – Head of Discipline Matt Whalley – Operations Director Gemma Bannon – Senior Finance Manager Sam Ball – HR Business Partner HSE BP Team leaders within SP&C What we will be looking for you to demonstrate… Demonstrate excellent inter-personal skills with good leadership and management abilities; capable of communicating effectively with all parts of the business. Preferably with direct knowledge of the technical project delivery activities. Good stakeholder management and related relationship and excellent team management skills. Demonstrates the desire to constantly improve, motivate and encourage others; leads and implements change programmes; inspires colleagues and drives an innovative and supportive culture. Acts as a catalyst for change. Demonstrates an ability to communicate effectively and uses own knowledge to support and coach others as required. Actively champions sharing knowledge, ideas and intelligence. Strong presentation skills, able to lead and facilitate workshops, training session’s and one to one learning. Influential and persuasive internally and externally; encourages open dialogue and feedback within their teams. Able to establish, build, sustain and share strong, professional relationships with relevant internal and external groups. Driven to exceed client expectation. Able to reason logically and apply a systematic process to finding solutions; proactive in responding to problems; able to apply sound logic in situations of ambiguity and use problem solving methodologies across a range of circumstances. Imagine a better future for you and a better future for us all. Work on landmark projects around the world and embrace opportunities to make an even bigger impact in the communities you care about. What if you could do the best work of your life and create a legacy for yourself? With us, you can. Apply today. LI-AH1