To provide support to the medical secretarial team with day-to-day tasks. Liaising with the patients and health care professionals as well as providing administrative support to the managerial, clinical and non-clinical team To support the Practice Manager, Management Team, Doctors, and Health Professionals assisting them in achieving their objectives and to liaise with all relevant and appropriate services., You will be responsible for creating clinical letters, answering telephone enquiries and dealing with patient queries, as well as covering the Medical Secretary during periods of absence., Duties may be varied from time to time under the direction of the Practice Management Team, dependent on current and evolving Practice workload and staffing levels such as supporting annual vaccination and healthcare campaigns, Please see attached documents for full job descriptions and essential and desired experience and skills.
The successful candidate will be required to have good organisational skills, with the ability to prioritise the demands of a busy office and manage their time and workload effectively. They will also be required to work unsupervised and communicate with GP's, Locums and other clinical members of staff on a regular basis.
* GCSE grade A to C in English and Maths.
* Computer Literacy. Competent in Microsoft packages - Word, Excel, Outlook and Teams.
* Attention to detail.
* Excellent communication skills. Both written and verbal to interact effectively with patients, colleagues and other healthcare professionals.
* Organisational skills. Ability to manage multiple tasks, prioritise effectively and maintain accurate records.
* Confidentiality.
* Flexible and adaptable to changing priorities, duties and work pattern where necessary (e.g. cover absence).
* Customer Service Skills. Experience dealing with patients or the general public. Providing a positive and helpful experience for patients and practice staff members.
* Confident telephone skills.
* Teamwork. Working effectively with colleagues to support patient care and practice management and administration teams.
* Live within commutable distance of Banbury.
* Able to work likely work pattern., Previous administrative work in General Practice/Health Care Sector.
* Ability to touch type and note take at meetings would be an advantage.
We are committed to providing high quality personalised, accessible health care to all our patients by ongoing development of our highly trained and motivated practice team, working together in an environment of trust, respect, growth, self-care and kindness. Hightown Surgery are part of Banbury Alliance Primary Care Network (PCN). We are three medium sized partnership lead GP practices serving over 30,000 patients. This position will be based at Hightown Surgery only. Hightown Surgery are a thriving, friendly, partner-led training practice with 6 GP partners and 4 salaried GPs who strive to offer the best aspects of traditional General Practice, whilst taking advantage of new opportunities and novel ways of working for the benefit of our patients and loyal team. We are situated 15 minutes from the train station and opposite Horton Hospital. This could be an ideal first step into General Practice administration. We welcome informal visits. If this would be of interest to you please contact us.
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